Experience

Unison Health & Community Services

• Canada
• Hospitals and Health Care
• 1 - 100 Employee

• Medical Secretary

  • Oct 2017 - Present

  Perform in a broad role focused on administrative and reception duties, as well as patient and customer relations. - Manage reception area for three divisions, encompassing medical, legal and housing. Responsible for incoming telephone and email communication, and greeting visitors and patients, assessing their needs and effectively addressing enquiries. - Collaborate with colleagues from across the organization and deliver the highest level of customer service and support to foster efficiency and effectiveness in office operations. - Schedule and manage patient information and appointments utilizing Telus PS Suite and Nightingale EMR programs. Interview patients to secure and verify medical, doctor and related information, and input into system in an accurate and confidential manner. - Manage patient referrals to third-party providers, such as hospitals or specialists, and prepare detailed information packages to facilitate the process. Unison is a non-profit organization that provides community health, legal and housing services. Show less



TUSGU Educational Services

• Toronto, Ontario, Canada

• Administrative Assistant

  • May 2006 - Oct 2017

  Responsible for a wide range of administrative functions focused on office operations, supporting colleagues to achieve goals, and parent and student relations. - Oversaw the organization and maintenance of the office while providing exceptional administrative support to the company’s President and Teachers. Practiced a disciplined and organized operating style, prioritizing tasks and requests to determine urgency and consistently meet deadlines. - Delivered courteous and helpful service during all interactions with customers, fostering and maintaining positive relationships. Scheduled meetings with potential customers and represented the company in a highly professional manner, while providing an overview of TUSGU’s programs and addressing any questions. Communicated with parents regarding student assessments and progress reports, and provided guidance to foster clear understanding and identify next steps. - Managed the company’s filing system, inventory for books, supplies and learning tools, and various tasks related to student enrollment, including preparing required documentation and correspondence, invoicing and processing of payments. - Collaborated with Teachers to address any student issues. Met with students and parents to diplomatically discuss challenges and facilitate resolution. - Supported the onboarding of new Administrative Assistants, providing training, support and guidance. TUSGU is an education institution, offering JK – grade 12 curriculum courses to over 200 students. Show less