Experience

CNA Hardy

• United Kingdom
• Insurance
• 300 - 400 Employee

• Operational Support Specialist - Continental Europe

  • May 2021 - Present

  - Assist the underwriting business with the review, design, development and implementation of underwriting product, processes and procedures. - Support consistent improvement of underwriting, business systems and user experience being at the forefront. - Work with data to deliver business intelligence, insights and analytics to support the achievement of the business objectives. - Support driving and implementing business change, whilst maintaining a competent and compliant framework… Show more - Assist the underwriting business with the review, design, development and implementation of underwriting product, processes and procedures. - Support consistent improvement of underwriting, business systems and user experience being at the forefront. - Work with data to deliver business intelligence, insights and analytics to support the achievement of the business objectives. - Support driving and implementing business change, whilst maintaining a competent and compliant framework through systems and people across the business. - Provide solutions to improve efficiencies for issues identified within product, process or underwriting performance. - Ensure business objectives, quality standards and regulatory standards are maintained. Work with the business to identify, manage and resolve product or process defects and support in achieving the required level of operational effectiveness. And be an Integral part of delivering an efficient, effective and profitable operating model. Show less - Assist the underwriting business with the review, design, development and implementation of underwriting product, processes and procedures. - Support consistent improvement of underwriting, business systems and user experience being at the forefront. - Work with data to deliver business intelligence, insights and analytics to support the achievement of the business objectives. - Support driving and implementing business change, whilst maintaining a competent and compliant framework… Show more - Assist the underwriting business with the review, design, development and implementation of underwriting product, processes and procedures. - Support consistent improvement of underwriting, business systems and user experience being at the forefront. - Work with data to deliver business intelligence, insights and analytics to support the achievement of the business objectives. - Support driving and implementing business change, whilst maintaining a competent and compliant framework through systems and people across the business. - Provide solutions to improve efficiencies for issues identified within product, process or underwriting performance. - Ensure business objectives, quality standards and regulatory standards are maintained. Work with the business to identify, manage and resolve product or process defects and support in achieving the required level of operational effectiveness. And be an Integral part of delivering an efficient, effective and profitable operating model. Show less



Chubb

• Insurance
• 700 & Above Employee

• Claims Operations Analyst/Claims Adjuster Benelux

  • May 2020 - May 2021

  - Experience identifying relevant analytical problems, determining appropriate diagnostic methods, and solving unique and complex issues/problems. - Work with line of business SMEs and management to execute process improvement initiatives. - Provide UAT testing for all supported applications including validation of business requirements to ensure enhancements and new functionality of applications were working correctly prior to rollout. - Responsible for several IT Project management… Show more - Experience identifying relevant analytical problems, determining appropriate diagnostic methods, and solving unique and complex issues/problems. - Work with line of business SMEs and management to execute process improvement initiatives. - Provide UAT testing for all supported applications including validation of business requirements to ensure enhancements and new functionality of applications were working correctly prior to rollout. - Responsible for several IT Project management - Analyse all claim exposure and determine efficient ways to settle all claims with help of various parties.

• Junior Analyst - Continental Europe Claims Service Development

  • Sep 2019 - May 2021

  - Maintain business requirements and align with functional and technical requirements – identify and reconcile errors in the systems. - Develop business architecture using requirements such as scope, processes, alternatives and risks. - Several IT Project management - Communicate Chubb’s business requirements and propose solutions to improve systems efficiencies and reduces total expenses.

• Digital Claims Lead

  • Mar 2018 - May 2021

  Digital Claims Lead: - Team lead of the Digital claims team & Claims Service Representative Benelux team ( 8 Fte’s) - Monitor team performance and report on metrics - To ensure due process, accuracy and accountability are followed - Delegate tasks and set deadlines - Assists management with hiring processes and new team member training - IT project management / responsible of the digital claims portal Claims Adjuster: - Operational Accident & Health insurance… Show more Digital Claims Lead: - Team lead of the Digital claims team & Claims Service Representative Benelux team ( 8 Fte’s) - Monitor team performance and report on metrics - To ensure due process, accuracy and accountability are followed - Delegate tasks and set deadlines - Assists management with hiring processes and new team member training - IT project management / responsible of the digital claims portal Claims Adjuster: - Operational Accident & Health insurance claims - Fast track claims - IT project

• Claims Adjuster - Accident & Health

  • May 2017 - May 2021

  Responsible for providing claims administration and operational support to the Benelux claims handlers and managers (both technical and operational areas).



Nationale-Nederlanden

• Insurance
• 1 - 100 Employee

• Financial Administrative Assistant

  • Jun 2015 - May 2017

  - CRM programme - Salesforce - Financial and administrative support for the mortgage department - Supporting the operations department - Oversee the processing of centralized loans and other banking activities - To ensure due process, accuracy and accountability are followed - CRM programme - Salesforce - Financial and administrative support for the mortgage department - Supporting the operations department - Oversee the processing of centralized loans and other banking activities - To ensure due process, accuracy and accountability are followed



Royal Van Zanten

• Netherlands
• Farming
• 100 - 200 Employee

• Marketing Intern

  • Sep 2014 - Jan 2015

  This graduation assignment was performed in the name of Royal Van Zanten. Royal Van Zantenʹs aim is to be the most preferred supplier of high quality varieties for professional ornamental growing businesses on the world market. The title of thesis was named as: “A Case study on the pot plant Limonium Salt Lake”. The title of this graduation indicates that a market analysis was conducted on the horticulture industries in order to investigate if Royal Van Zanten should… Show more This graduation assignment was performed in the name of Royal Van Zanten. Royal Van Zantenʹs aim is to be the most preferred supplier of high quality varieties for professional ornamental growing businesses on the world market. The title of thesis was named as: “A Case study on the pot plant Limonium Salt Lake”. The title of this graduation indicates that a market analysis was conducted on the horticulture industries in order to investigate if Royal Van Zanten should continue with the production of the Limonium Salt Lake. Show less This graduation assignment was performed in the name of Royal Van Zanten. Royal Van Zantenʹs aim is to be the most preferred supplier of high quality varieties for professional ornamental growing businesses on the world market. The title of thesis was named as: “A Case study on the pot plant Limonium Salt Lake”. The title of this graduation indicates that a market analysis was conducted on the horticulture industries in order to investigate if Royal Van Zanten should… Show more This graduation assignment was performed in the name of Royal Van Zanten. Royal Van Zantenʹs aim is to be the most preferred supplier of high quality varieties for professional ornamental growing businesses on the world market. The title of thesis was named as: “A Case study on the pot plant Limonium Salt Lake”. The title of this graduation indicates that a market analysis was conducted on the horticulture industries in order to investigate if Royal Van Zanten should continue with the production of the Limonium Salt Lake. Show less



Infotheek

• United Kingdom
• Wholesale

• Sales Associate

  • Dec 2012 - Jan 2014

  -Worked on B2B sales with Dell and Apple for comcom webshop Infotheek -Assisted with customer relations and post sales -Worked on B2B sales with Dell and Apple for comcom webshop Infotheek -Assisted with customer relations and post sales



Malaysian Dutch Business Gateway

• Malaysia
• International Trade and Development

• Trainee

  • Dec 2011 - Mar 2012

  Research to fostering human capital development & capacity building in the logistic sector in Malaysia. Research to fostering human capital development & capacity building in the logistic sector in Malaysia.



Danone

• France
• Food and Beverage Manufacturing
• 700 & Above Employee

• HR intern

  • Sep 2010 - Jan 2011

  -Provided support on the overall personnel administration -Handled all payroll, benefits, workers compensation and employee benefits -Assisted in HR administration, recruitment and induction, updating and validating database, compiling and distributing statistical information. -Organized social events within the organization -Provided assistance to the managers and department heads when needed. -Actively participated in HR projects and policies. -Provided support on the overall personnel administration -Handled all payroll, benefits, workers compensation and employee benefits -Assisted in HR administration, recruitment and induction, updating and validating database, compiling and distributing statistical information. -Organized social events within the organization -Provided assistance to the managers and department heads when needed. -Actively participated in HR projects and policies.

• Operations Support Assistant

  • May 2008 - Sep 2008

  -Maintained paper and electronic records -Sorted and distributed incoming emails and posted outgoing emails -Scheduled meetings and appointments and arranged travel -Maintained paper and electronic records -Sorted and distributed incoming emails and posted outgoing emails -Scheduled meetings and appointments and arranged travel