Sujani Munroe BA, BSc

Customer Happiness Specialist (Application Programming Interface team) at Later
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Contact Information
us****@****om
(386) 825-5501
Location
Toronto, Ontario, Canada, CA

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5.0

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Stephen Smellie

I was fortunate enough to work with Sujani for 3 years. She's an outstanding individual. She is an expert in recruiting in the Customer Service industry or any industry for that matter. Her knowledge of various markets and trends internationally as well as locally is second to none. Sujani differs from others with her in-depth practical knowledge of possible issues as well as her precise and direct skill set of her clients possibilities on the market. Sujani exudes a very true, famous quote; "When you have had a taste of excellence, you cannot go back to mediocrity." - Maximillian Degenerez

Denise Arnold, PHR

In working alongside Sujani for almost 3 years, I observed her to be a focused, determined, and professional individual, who always gets the job done, in a no-nonsense and efficient way. She also possesses a resilience and adaptability that allows her to easily transition and move into different roles, at the drop of a dime, without compromising the other characteristics that make her so effective in her work. While we worked together in Human Resources, Sujani wore many hats, again, because of her ability to adapt and perform in so many roles so easily. A common theme in these roles, however, was an element of customer service, a skill set she has mastered, not only in her HR roles, but also in her other professional experiences as well. In fact, I believe it was this expertise that helped her stand out among her peers, and resulted in her being 'pulled into' the realm of HR in the first place. In whatever role Sujani endeavors to fill, now or in the future, I know she can be counted on to use these skills and characteristics to meet her objectives. She will always be one of the ones who 'stands out', whether it is her intention to, or not. And I know she will always get the job done!

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Credentials

  • Later Product Pro Certification | Levels I & II
    Later
    Jan, 2022
    - Nov, 2024
  • Project Management Foundations
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Supervisor Health & Safety Awareness in 5 Steps
    Occupational Safety & Health Administration
    May, 2016
    - Nov, 2024
  • Empowerment
    Service Quality Institute
  • Feelings
    Service Quality Institute
  • Loyal for Life
    Service Quality Institute
  • Remember Me
    Service Quality Institute
  • Speed
    Service Quality Institute

Experience

    • Canada
    • Internet Publishing
    • 200 - 300 Employee
    • Customer Happiness Specialist (Application Programming Interface team)
      • Sep 2020 - Present

    • Recruiter
      • 2016 - Sep 2020

    • Canada
    • Consumer Services
    • Customer Service Supervisor & Human Resources Associate
      • May 2016 - Aug 2020

    • Customer Service Representative - Live Chat Support
      • Feb 2015 - Apr 2016

    • Jamaica
    • Financial Services
    • 700 & Above Employee
    • HR Benefits Officer
      • Aug 2014 - Dec 2014

    • Training & Development Administrator
      • Jun 2012 - Jul 2014

    • Human Resources Service Representative
      • Apr 2011 - May 2012

    • Contact Centre Representative
      • Jan 2011 - Mar 2011

    • Office Manager
      • Dec 2008 - Jul 2010

    • Editorial Intern
      • Jun 2008 - Jul 2008

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Marketing Intern
      • 2008 - 2008

    • Law Intern
      • May 2007 - Sep 2007

    • Retail
    • 300 - 400 Employee
    • Customer Service Representative
      • 2006 - 2006

    • Accounting Clerk
      • 2004 - 2005

Education

  • Centennial College School of Business
    Graduate Certificate
    2015 - 2016
  • The University of Charleston
    Bachelor of Science (BS)
    2005 - 2008
  • The University of Charleston
    Bachelor of Arts (BA)
    2005 - 2008
  • Immaculate Conception High School
    Associate's degree
    1997 - 2004

Community

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