Sujan Shrestha

Technical Support Engineer at Hubify Limited (ASX: HFY)
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Contact Information
us****@****om
(386) 825-5501
Location
Meadowbank, New South Wales, Australia, AU
Languages
  • Nepali -
  • English -
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Credentials

  • MCSA: Windows Server 2016 - Certified 2019
    Microsoft
    May, 2019
    - Sep, 2024
  • Office 365: Manage Cloud Identities
    LinkedIn
    May, 2017
    - Sep, 2024
  • Office 365: Implement Networking and Security
    LinkedIn
    Apr, 2017
    - Sep, 2024
  • Office 365: Provision Office 365
    LinkedIn
    Apr, 2017
    - Sep, 2024
  • Putting ITIL® into Practice: Problem Management Techniques
    LinkedIn
    Apr, 2017
    - Sep, 2024
  • Microsoft Certified Azure Administrator Associate
    Microsoft
    Jun, 2023
    - Sep, 2024
  • VMware Certified professional 5
    Pearson VUE
    Nov, 2013
    - Sep, 2024
  • CCNA
    Cisco
    Jun, 2013
    - Sep, 2024

Experience

  • Hubify Limited (ASX: HFY)
    • Australia
    • Telecommunications
    • 1 - 100 Employee
    • Technical Support Engineer
      • Jan 2022 - Present

      - Managed and configured Windows Server environments, including Active Directory, Group Policy, and Hyper-V or VMware virtualization. - Planned and executed migrations to Microsoft Office 365, including configuring and troubleshooting Exchange Online, SharePoint Online. - Managed and maintained Datto RMM remote monitoring and management systems, including configuring, troubleshooting, and monitoring systems. - Performed routine maintenance, including updating software and installing new components. - Stayed up-to-date with new technologies and advancements in the field to ensure that systems were cutting-edge and met the needs of the organization. - Designed and implemented disaster recovery solutions using Datto technology, including configuring, maintaining, and testing BCDR systems. Show less

  • Itek Managed Services
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Support Engineer
      • Jun 2018 - Dec 2021

      - Managed and configured Windows Server environments, including Active Directory, Group Policy, and Hyper-V or VMware virtualization. - Worked with vendors to obtain hardware and software components and managed relationships with these vendors. Designed and implemented disaster recovery and data backup solutions using Shadow Protect, including configuring and maintaining backup schedules, monitoring backup jobs, and restoring data as needed. - Designed and implemented email security solutions using MailGuard, including configuring and maintaining email filters, monitoring email security systems, and responding to security threats. - Configured and troubleshot Exchange Online, including setting up email accounts, managing mailboxes, and resolving technical issues. -Created and maintained comprehensive documentation of systems, including technical specifications, installation instructions, and user manuals. Show less

  • First Focus IT
    • Australia
    • Information Technology and Services
    • 1 - 100 Employee
    • Technical Support Engineer
      • Aug 2017 - Jun 2018

      Desktop, server and application support within Microsoft 365, Microsoft AD and Exchange environments. Desktop, server and application support within Microsoft 365, Microsoft AD and Exchange environments.

  • PRO IT PTY LIMITED
    • Information Technology Support Engineer
      • Jan 2017 - Jun 2017

      • Logging and prioritising client and end-user support calls and provide solution adhering to SLA. • Working alongside clients/end-users to help them to identify issue and advising them on the solution, working with other members of the to troubleshoot and come up with solutions • Assist in managing Customer Windows and Network infrastructure – Includes Windows Server 2003-2012, Win 7,8, 10. Active Directory, MS Exchange, MS Terminal Services, DNS Services, WSUS, File and Print Services, Barracuda Email protection, VPN and Firewall, VMware, Hyper-V, IP PABX, Office 365. • Manage and control: migration, quality assurance, training, user acceptance testing, staging and production. • Work in Operations, QA and product Management to continuously improve the process. • Data backup management, scheduling and reporting. Show less

  • NTT Communications ICT Solutions
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Service Desk
      • Aug 2015 - Dec 2016

      • Manage incoming calls/emails and assign tasks to the relevant teams, escalating on an urgent basis if needed adhering to ITIL. • Liaise with vendors to resolve hardware or network issues. • Monitor incoming alerts from monitoring systems to ensure issues are resolved promptly(zabbix, observium, and SNMP traps and ServiceNow) • Ensure backups run and resolve or escalate errors(Commvault Simpana and Symantec Netbackup) • Manage and perform multiple backup tape rotations • Rack & install system hardware (Cisco, Juniper, Dell, HP) and run cabling, perform hardware replacements Show less

  • Olympus Imaging Australia
    • IT Helpdesk officer
      • Aug 2014 - Aug 2015

      • Clearly documenting all technical support and customer help-desk enquiries using Zendesk • Installing IT network equipment and system software; supervising staff to apply best practices • Testing, monitoring and maintaining performance of all key networking systems, network servers and computer systems • Scheduling and managing routine repairs and system upgrades/backups • Completing all Active Directory and Windows 2012 R2 Server account administration duties • Providing VMware first level support and backup/recovery using Symantec Backup Exec 2014 Key Accomplishments: • Using advanced skills to reduce time and complexity of deployment, ongoing management and maintenance of Cisco Meraki MDM for corporate iPhones • Identifying and resolving diverse incidents, dramatically increasing staff satisfaction and productivity • Supporting staff connectivity through maintenance of Lotus Notes and Lotus Domino Administrator, ensuring anywhere, anytime email access Show less

  • Woolworths Limited
    • India
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Customer Service Supervisor
      • Oct 2010 - Oct 2014

      • Interacted with customers, providing prompt, professional and pleasant service • Resolved customer complaints both on the telephone and in-person, demonstrating diplomacy • Used sound judgement to determine when complaints needed to be escalated to senior management Key Accomplishments: • Supervised junior staff, guiding and implementing best practices • Built rapport and loyalty with customers through exceptional service approach • Interacted with customers, providing prompt, professional and pleasant service • Resolved customer complaints both on the telephone and in-person, demonstrating diplomacy • Used sound judgement to determine when complaints needed to be escalated to senior management Key Accomplishments: • Supervised junior staff, guiding and implementing best practices • Built rapport and loyalty with customers through exceptional service approach

  • RSA, The Security Division of EMC
    • Customer Service Intern
      • Feb 2012 - Jun 2012

      • Provided 1st level support for numerous RSA products and services, meeting all deadlines • Consistently adhered to all set procedures and protocols • Facilitated rapid issue resolution by sourcing and providing required information; noting and escalating unresolved cases Key Accomplishment: • Managed support tickets, ensuring SLA requirements met and issues resolved to client satisfaction • Provided 1st level support for numerous RSA products and services, meeting all deadlines • Consistently adhered to all set procedures and protocols • Facilitated rapid issue resolution by sourcing and providing required information; noting and escalating unresolved cases Key Accomplishment: • Managed support tickets, ensuring SLA requirements met and issues resolved to client satisfaction

  • Imperial Finance Limited
    • United Kingdom
    • Banking
    • IT Support Officer
      • Jun 2007 - Jun 2009

      • Installed and administered Windows XP/Vista/7 operating systems • Implemented and maintained Windows 2003/2008 servers, DNS, DHCP, file and print servers, terminal servers, IIS and Active Directory • Managed numerous network configurations, installations and maintenance • Assembled and managed operation of desktop computers, printers and scanners • Ensured effective and uninterrupted service through timely data backup, system monitoring and virus checking Key Accomplishments: • Quickly and accurately identified and resolved network issues adhering to corporate procedures • Excelled in hectic environment, meeting all targets and timelines Show less

Education

  • Charles Sturt University
    Master's degree, Information Technology
    2007 - 2010
  • TAFE
    Diploma, Information Technology
    2013 - 2013
  • Pokhara University
    Bachelor of Engineering (B.E.), Computer Engineering
    2001 - 2006

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