Experience

Sherbet Electric Taxis

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Aftersales Manager

  • Jul 2023 - Present



Popular Motor Ventures

• Bengaluru, Karnataka, India

• Consultant

  • Apr 2023 - Present

  Popular Motor Ventures LLP is a cutting-edge servicing and repair facility for multiple-brand vehicles. It is the latest initiative from the acclaimed Popular Motor World group of companies. Popular Motor Ventures LLP is a cutting-edge servicing and repair facility for multiple-brand vehicles. It is the latest initiative from the acclaimed Popular Motor World group of companies.



Fixcraft.in

• India
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Regional Manager

  • Apr 2022 - Apr 2023

  Fixcraft is a PAN-India on-demand auto repair and maintenance business that offers its clients high-caliber, cost-effective services. I was in charge of Fixcraft's entire south Indian operation, including expanding the client base, raising revenues, cutting costs, maximising profits at stores, and ensuring customer happiness. Key Deliverables Identifying new avenues for income generating, such as value-added services, to boost profitability. Coordinating with insurance providers to resolve vehicle insurance claims as quickly as possible. Handling and resolving customer complaints that have been escalated to closure and ensuring an NPS score of 80% or higher. Building a brand with favorable customer feedback and reviews on social media. Show less



Jubilant MotorWorks Pvt. Ltd

• India
• Retail Motor Vehicles
• 200 - 300 Employee

• General Manager- After Sales

  • May 2020 - Apr 2022

  One of the top dealership networks for MG India in Karnataka is Jubilant Motorworks. The crew used to serve 1500 automobiles every month with 6 state-of-the-art service garages spread throughout the state. Key Deliverables Directing a team of more than 200 people towards the necessary management objectives. Accountable for the revenues outlined in the budget and for reducing costs to attain the desired EBITDA. Identifying new avenues for generating income. Accountable for handling escalated issues with OEM and resolving them such that customers are satisfied. Maintaining brand image, creating positive customer experiences, and achieving CSI scores of 800+ Show less



SKODA India

• India
• Automotive
• 700 & Above Employee

• Area Sales Manager

  • Jul 2019 - Mar 2020

  Skoda India is a subsidiary of ŠKODA AUTO, a brand with 125 years of history and heritage.Key DeliverablesPromote and achieve the pre-budgeted sales goals and guarantee corporate growth.Communicating with the channel network to inform them of the most recent changes and to regularly inspire them.Ensuring CX ratings at the dealership.Handling seriously escalating issues and promptly resolving them.One-on-one discussions about process optimization with dealer senior management. Show less

• Area Service Manager

  • Jan 2016 - Jul 2019

  Skoda India is a subsidiary of ŠKODA AUTO, a brand with 125 years of history and heritage.Key DeliverablesEncourage and achieve the pre-budgeted service objectives, including business development, vehicle reporting, and spare parts.Had a key role in boosting the IACS scores in the Bangalore, Chennai, and Cochin regions from 6.3 to 8.6.Identifying the specific training needs of subordinates and designing training courses that would improve learning curves.Communicating with the channel network to keep them updated on changes and to provide inspiration on a regular basis.Monthly MIS creation for post-sales.Taking part in routine employee training to attain excellent service quality standards.Managing service operations and implementing different tactics to improve process operations. Show less



Mahindra and Mahindra Limited [Automotive and Farm Equipment Business]

• India
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Customer Care Manager

  • Aug 2012 - Jan 2016

  One of India's top producers of automobiles, Mahindra and Mahindra provides a variety of passenger and commercial vehicles, including SUVs, electric vehicles, pickup trucks, buses, and trucks, as well as agricultural machinery. Innovation, quality, customer happiness, and social responsibility are all priorities for Mahindra and Mahindra. Key Deliverables Encourage and achieve the service budgeted targets, such as the amount of replacement parts, vehicle reporting, and business expansion. to find and assess potential new channel partners for network growth and service infrastructure upgrades in line with demand and potential analyses. Evaluation of dealer employees and ideas for improving capability through OJTs and training. Making sure that body repairs take the least amount of time possible and improving the infrastructure needed for those repairs. Making annual business plans and carrying out dealer P/L evaluations for all of Kerala's dealerships. Addressing escalated consumer issues and warranty claim analysis. Show less



Popular Vehicles & Services Ltd

• India
• Motor Vehicle Manufacturing
• 400 - 500 Employee

• Service Head

  • Aug 2005 - Aug 2012

  With operations beginning in 1984, Popular Vehicles and Services is the first Maruti dealer in Kerala. Since then, it has expanded to become the biggest and only platinum plus Maruti dealer nationwide. Key Deliverables Managing all customer support and after-sales activities with a focus on achieving business goals and ensuring profitability on both the top and bottom lines by utilizing key business enablers and drivers. Developing/implementing a quality system and procedure in accordance with the established criteria and overseeing warranty and spares management. Keeping an eye on post-service activities such post-service feedback, customer follow-up, service reminders, and addressing customer complaints; call centre activity management. Keeping in touch with important decision-makers in the target organisations to create income through AMC. Implement the main customer account management concept. Managing the service staff's performance to provide excellent customer service and the achievement of service and spare parts goals. Adept in putting ISO standards and service quality requirements i Show less