Experience

Sarin Hotels

• New Zealand
• Hospitality
• 1 - 100 Employee

• Group Revenue Manager

  • Sep 2022 - Present

  Revenue Lead for 7 hotels - DooubleTree by Hilton Wellington | Holiday Inn Queenstown | Proximity Apartments Manukau | IBIS Styles Invercargill | Muse Art Hotel Christchurch | Observatory Hotel Christchurch | Sebel Lower hutt Wellignton

• Group Revenue & Marketing Analyst

  • Sep 2021 - Aug 2022

• Revenue & Marketing Analyst

  • Oct 2018 - Sep 2021

  My responsibilities as a Revenue Analyst include maximizing revenue through strategy and price setting, forecasting, budgeting. exploring and analyzing past and future trends and maintaining system integrity for a portfolio of 3 branded and 2 independent hotels. Over the last 2 years, I got the opportunity to work with one of the top brands of the industry like IHG, HILTON, and ACCOR. The key success from the last year with my current hotels includes achieving a +5% increase in yield premium and maintaining RGI above110 throughout the year on STR. In Nov, Dec 2019 we achieved heights ever ADR for the hotel with 99% Occupancy. Additionally, I am driving all the marketing initiatives for all my hotels, Including website development to SEO and Social Media Marketing. Presently, I am actively associated with 2 of our upcoming hotel projects which are set to be open in Q3 2021. I am successfully managing all the pre-opening revenue setups, ARI mappings, OTA setup, and lot more......



VR Group - Hotels and Apartments

• Market Research Analyst

  • Apr 2016 - Sep 2018

  Worked closely with sales teams, reception desk employees and the hotel general manager in areas of promotion, business planning, and reservation costs. I was responsible for maintaining the company’s market position and to set strategic direction, determined pricing, creating promotions, and explore new distribution opportunities for the company’s various hotels in NZ & USADuties• Manage and maintain group and transient inventory controls• Develop, monitor, and adjust sales and pricing strategies• Provide critical analysis of strategies, room's statistics and demand factors• Conduct competitive and demand analysis• Maintain distribution channel data integrity.• Formulating analysis plans, Convert complex data and findings into understandable tables, graphs, and written reports• Preparations of daily reports based on the booking data measure and assess the booking trends.• forecasting reports based on analytics & Track and monitor market trends and competition reports based on analytics & Track and monitor market trends and competition• Develop and implement procedures for identifying advertising needs based on market trends.• Prepare revenue reports on a regular basis as outlined by management Liaise with team in the sales department and suggest ways to improve sales.• Develop effective and lucrative marketing strategies to boost the sales.• Manage OTA’s, RFP’s & online bookings rate on hotel's website• Handle the live chat operations- communication & lead generation from online FIT & CORPORATE guest.• Process booking and respond to other queries, concerns, and requests of the guest. Coordinating with hotel reservation team regarding live chat bookings & Escalating any rate party issue to the concerned department

• GUEST RELATION ASSOCIATE

  • Jun 2015 - Mar 2016

  Representing the hotel in the online market place. Lead generation and develop relationships with online FIT/CORPORATE Clients. Handle the live chat operations- To interact with customers for providing information about the hotels.Duties• Process booking and respond to other queries, concerns, and requests of the guest.• Coordinating with hotel reservation team regarding live chat bookings• Escalating any rate party issue to the concern department• Preparations of daily reports based on the booking data measure and assess the booking trends.• Measure the effectiveness of marketing & advertising programs and strategies through guest interactions.



Secondlife Resorts

• India
• Appliances, Electrical, and Electronics Manufacturing

• Manager Sales and Marketing

  • Nov 2010 - May 2014

  I worked as part of dedicated sales team at Second Life Resort Marketing office based at Dehradun, India. I was involved in wider company decision making, including policy, sales strategies and marketing initiatives. I was looking after the entire Travel Trade (Travel agents), OTA’s & OPC’s... Duties: • Heading Sales, Revenue and Marketing departments • Controlling online rates and managing OTA and OPC • Handling the branding standard and marketing • Overseeing Chat and leads reports and developing market strategies accordingly • Planning and implementing marketing campaigns and branding strategies.



Aastha Enterprises

• India
• Oil and Gas
• 1 - 100 Employee

• Manager Sales & Marketting

  • Jan 2008 - Oct 2010

  Mapping client’s requirements (Govt., corporate & individual clients) and providing them with best IT solutions to suit their needs.Handling customer centric sales operations & ensuring customer satisfaction by achieving delivery & service quality norms.Identify and offer clients a range of relevant Solution and provide education to clients. Maintain objective, accurate and relevant records in line with companies’ policies and requirements, adhering to company standards and guidelines.Develop and maintain effective relationships with clients and other key organizations.Strengthen and maintain effective relationships with staff Maintain effective networks and support service relationships with internal and external organizations/providers.One very important duty relates to Customer Service Responsibilities.To handle the advertising and promotional displays.

• Customer Service Manager

  • Jun 2006 - Dec 2007

  Key Responsibilities: Leading the sales team in business acquisitions, planning, retention and management. Maintain complete and accurate customer correspondence data. Assist in making major business decisions. Develop and update client related reports. Managing client relationships to build a reputation for excellent service and generate repeat business Negotiate and manage agreements through business contract process. Identify and develop problem solving methodologies to resolve customer issues. Responsible for conceptualizing and managing a diverse range of customer retention . Participate in a variety of special projects as requested, including explorations of system or Prosess improvements, new retention categories, and joint projects with Customer Service.