Experience

Unitech

• IT Services and IT Consulting
• 200 - 300 Employee

• Assistant Manager Customer Service

  • Jan 2015 - Present

  helping to develop and implement a customer service policy for an entire organisation; finding ways to measure customer satisfaction and improve services; managing a team of customer services staff; handling face-to-face enquiries from customers.providing help and advice to customers using your organisation's products or services; communicating courteously with customers by telephone, email, letter and face to face; investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants; handling customer complaints or any major incidents, such as a security issue or a customer being taken ill; issuing refunds or compensation to customers; keeping accurate records of discussions or correspondence with customers; analysing statistics or other data to determine the level of customer service your organisation is providing; producing written information for customers, often involving use of computer packages/software; writing reports analysing the customer service that your organisation provides; developing feedback or complaints procedures for customers to use; improving customer service procedures, policies and standards for your organisation or department; meeting with other managers to discuss possible improvements to customer service Show less



Geo Cargo Management (pvt) Ltd.

• Pakistan
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Operations Officer

  • Sep 2014 - Nov 2014

  Eight week internship as a operation officer in logistics company. Eight week internship as a operation officer in logistics company.



Arif Traders

• India
• Computer and Network Security
• 1 - 100 Employee

• Client Services Coordinator

  • Jan 2014 - Mar 2014

  Eight week internship in a trading company,as a client service coordinator. Eight week internship in a trading company,as a client service coordinator.



Bank

• Pakistan

• Operations Assistant

  • Oct 2013 - Dec 2013

  Six week internship in an information technology department SILK BANK Karachi Six week internship in an information technology department SILK BANK Karachi