Experience

Linguarum Translation
• Australia
• Translation and Localization
• 1 - 100 Employee
• Project Managment Office

  • Jan 2022 - Present


Europe Localize

• Poland
• Translation and Localization
• 1 - 100 Employee

• Account Manager

  • Mar 2018 - Jan 2022

  ‐ Operate as the lead point of contact for any and all matters specific to the customers‐ Build and maintain strong, long‐lasting customer relationships‐ Develop a trusted advisor relationship with key customer stakeholders and executivesponsors‐ Ensure the timely and successful delivery of our solutions according to customer needsand objectives‐ Identify and grow opportunities within territory and collaborate with sales teams to ensuregrowth attainment.‐ Assist with high severity requests or issue escalations as needed.- Establishing and looking after workflow processes- Recruiting, training and managing a global team of creative writers and editors Show less

• Business Development Manager

  • Jan 2017 - Feb 2018

  Work with and expand current prospect database within specified business sectors togenerate effective leads & exceed sales targets for the business‐ Develop a sales contact plan direct marketing, and attending industryevents to build relationships with key prospects‐ Respond to incoming Requests for Information (RFIs), Requests for Proposals (RFPs) in aprofessional and creative manner‐ Understand a prospect’s business needs and work with the expert teams to develop atailored digital marketing proposal‐ Work closely with colleagues to identify common new business prospectsand cross‐sell integrated search and affiliate proposition‐ Represent the company at industry events, including round tables, speaking forums andnew business events‐ Work closely with Marketing to identify appropriate go to market messaging for specificbusiness sectors Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Jun 2014 - Dec 2016

  Opens customer accounts by recording account information. ‐ Maintains customer records by updating account information. ‐ Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. ‐ Maintains financial accounts by processing customer adjustments. ‐ Recommends potential products or services to management by collecting customer information and analysing customer needs. ‐ Prepares product or service reports by collecting and analysing customer information. ‐ Contributes to team effort by accomplishing related results as needed. Show less