Experience

Family Food Centre

• Qatar
• Retail
• 100 - 200 Employee

• Customer Service Captain

  • Nov 2019 - Present

• Customer Service Supervisor

  • Nov 2019 - Jan 2022

• Customer Service Supervisor

  • Nov 2019 - Feb 2021

  Guide and direct customer service team towards achieving operational goals.Ensure that the customer service team has excellent communication, problem-solving and professional phone etiquette skills for achieving customer satisfaction.Ensure that customer complaint are resolved in a professional manner.Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.Perform annual reviews, appraisals, and performance management reviews for the customer service staff.Ensure that the customer calls are handled and answered in a timely and accurate fashion.Develop standard procedures and policies for improving the service provided to customers.Conduct meetings with Managers to discuss process improvements and issues.Maintain in-depth working knowledge of the company’s brands, systems, and processes.Monitor business and process metrics to measure and manage customer service effectiveness.Educate customers about the organization’s products or services.Maintain communication with customers via emails, phone calls, emails, etc.Prepare documentation and reports on routine customer correspondence for future reference purpose. Show less

• Customer Service Supervisor

  • Nov 2019 - Jan 2021

• Customer Service Supervisor

  • Nov 2019 - Jan 2021



SAHM Events & Entertainment

• Business Development Manager

  • Aug 2015 - Present

  I am pleased to introduce to you, SAHM Events & Entertainment, offering a variety of services for all kinds of Events, Weddings and Exhibitions. I head Models and Promotion department and following are a list of services we offer related to Models & Promoters: • Models • Promoters for Exhibition and Events • Temporary Event Staffing • Makeup Artist and Stylist • Movie and Commercial Casting • Photo shoots It would be really great if you could let me know your convenient time and date, so that we can arrange a meeting and discuss how we can add value to your portfolio. Please find attached our company profile. Also, for more details you can visit our website: www.sahmevents.ae Show less



du

• United Arab Emirates
• Telecommunications
• 700 & Above Employee

• Customer care enterprise representative

  • 2010 - 2014

  • Task with (Order Management & Trouble Ticketing) with EITC - du • Counseling the customers with the offers and suggesting them the suitable one. • Logging in new activations with the data-based required. • Doing Credit & Address verification for New Applicants. • Customer service representative at the front and back office. • Task with (Order Management & Trouble Ticketing) with EITC - du • Counseling the customers with the offers and suggesting them the suitable one. • Logging in new activations with the data-based required. • Doing Credit & Address verification for New Applicants. • Customer service representative at the front and back office.