Experience

FeedBack Market Research (MENA)

• United Arab Emirates
• Market Research
• 1 - 100 Employee

• Customer Feedback Supervisor

  • Jan 2022 - Present

  • Achieved results by working with staff to meet established targets. • In charge of organizing and directing the staff in an organization's call center. • Main duties to evaluate each team member's performance, gives them feedback that maximizes performance. • Hiring and training new members. • Achieved results by working with staff to meet established targets. • In charge of organizing and directing the staff in an organization's call center. • Main duties to evaluate each team member's performance, gives them feedback that maximizes performance. • Hiring and training new members.



Co-Load Maldives Private Limited

• Maldives
• Retail
• 1 - 100 Employee

• Sales Coordinator & Customer Service Executive

  • Dec 2019 - Apr 2021

  • Improved productivity by increasing customer communication and responding to feedback. • Manages the work area by providing information and insights on performance, discussions, and decision-making per management requests. • Engages regularly with key contacts and understands their needs to build strong client relationships. • Ensure all team members are briefed and assigned to a given location while striving to meet the sales target. • Improved productivity by increasing customer communication and responding to feedback. • Manages the work area by providing information and insights on performance, discussions, and decision-making per management requests. • Engages regularly with key contacts and understands their needs to build strong client relationships. • Ensure all team members are briefed and assigned to a given location while striving to meet the sales target.



Chatrapati International Airport

• GVK Business Class Lounge Service Receptionist

  • Nov 2018 - Dec 2019

  • Increased customer satisfaction by resolving issues. • Provide members and guests with access to the airline lounge, as well as other personal services. • Ensures that passengers are directed to departure gates and other terminal facilities. • Verifies passenger reservations. • Offered friendly and efficient service to customers, handled challenging situations with ease. • Increased customer satisfaction by resolving issues. • Provide members and guests with access to the airline lounge, as well as other personal services. • Ensures that passengers are directed to departure gates and other terminal facilities. • Verifies passenger reservations. • Offered friendly and efficient service to customers, handled challenging situations with ease.



Etisalat UAE

• United Arab Emirates
• Telecommunications
• 700 & Above Employee

• Sales Coordinator

  • Aug 2017 - Oct 2018

  • Applied promotional tools to build product awareness, create consumer interest and stimulate product demand. • Response to online or telephone queries in a calm, friendly manner. • Prepare and monitor sales quotations for clients, negotiating terms at a cost suited to the client. • Increased sales and profitability by attracting new customers. • Applied promotional tools to build product awareness, create consumer interest and stimulate product demand. • Response to online or telephone queries in a calm, friendly manner. • Prepare and monitor sales quotations for clients, negotiating terms at a cost suited to the client. • Increased sales and profitability by attracting new customers.



du

• United Arab Emirates
• Telecommunications
• 700 & Above Employee

• Sales Promoter

  • Apr 2016 - Jun 2017

  • Applied promotional tools to build product awareness, create consumer interest and stimulate product demand. • Response to online or telephone queries in a calm, friendly manner. • Prepare and monitor sales quotations for clients, negotiating terms at a cost suited to the client. • Increased sales and profitability by attracting new customers. • Applied promotional tools to build product awareness, create consumer interest and stimulate product demand. • Response to online or telephone queries in a calm, friendly manner. • Prepare and monitor sales quotations for clients, negotiating terms at a cost suited to the client. • Increased sales and profitability by attracting new customers.