Experience

Kong Long Huat Chemicals Sdn Berhad

• Malaysia
• Chemical Manufacturing
• 1 - 100 Employee

• Sales Coordinator

  • Sep 2015 - Present

  • Provide administrative support to sales department. • Respond incoming sales enquires by telephone, fax and emails. • Handle customer enquiries and process purchase order. • Work closely with the Sales team to assess the progress of the department and develop Sales strategy accordingly. • Follow up closely on all deliveries and endorsed documents from 3rd party logistics. • Minimize operation costs, optimize customers to ensure goods are delivered accurately on timely manner and in a good. • Tactfully manage customer’s complaint, investigate the root cause, provide corrective and preventive actions or proceed with claims procedures where applicable. • Ensure stocks and inventories accuracy of physical and in the system. • Monitor and track closely on all stock and inventories movement. • Assist in cycle count and annual stock take. Show less



IME SDN BHD

• Malaysia
• IT Services and IT Consulting

• Operational Administration Assistant

  • Jun 2013 - Jan 2014

  • Process and upload data daily in Third Party Remittance system. • Ensure data uploaded tally with IME system, to communicate within the same day with Corresponding Agents for any third party transaction related issues. • Upload paid transaction status in Third Party Remittance System and update the same in IME system, to ensure customer get the fast and reliable service by uploading or processing ongoing basis. • Coordinate with branch manager and give updated information about our corresponding agent information/services. • Carry out daily function which is uploading and processing transaction to Third Party Remittance system, to tally both system, IME against Third Party Remittance System • Prepare request for Account Deposit to other bank from IRH, To update the transaction status. Show less



Link-Edge Asia Sdn Bhd

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Officer

  • Jul 2012 - Jun 2013

  • Make outbound call make verification customer address • Provide right information to existing clients Key in daily data and follow up • Responsible to handle customer inquiries and complaints • Handling outbound calls and also data entry in Microsoft excel, verification of customer report • Do a proper filling records of customer database, Communicate well with internal department on daily activities, submit report to team leader • Make outbound call make verification customer address • Provide right information to existing clients Key in daily data and follow up • Responsible to handle customer inquiries and complaints • Handling outbound calls and also data entry in Microsoft excel, verification of customer report • Do a proper filling records of customer database, Communicate well with internal department on daily activities, submit report to team leader