Experience

OLX Pakistan

• Pakistan
• Internet Publishing
• 1 - 100 Employee

• Email & Chat Support Executive

  • Nov 2021 - Present

  Answer customer questions and concerns on non voice platform Manage assigned KPIs keenly Cater and respond to the issues in professional and in a customer centric way to attain customer experience Answer customer questions and concerns on non voice platform Manage assigned KPIs keenly Cater and respond to the issues in professional and in a customer centric way to attain customer experience



Abacus Consulting

• Spain
• Business Consulting and Services
• 1 - 100 Employee

• Email & Chat Support Executive

  • Apr 2022 - Mar 2023

  Answer customer questions and concerns on non voice platform Manage assigned KPIs keenly Cater and respond to the issues in professional and in a customer centric way to attain customer experience Answer customer questions and concerns on non voice platform Manage assigned KPIs keenly Cater and respond to the issues in professional and in a customer centric way to attain customer experience



Mindbridge Private Limited

• India

• Team Coordinator

  • Nov 2020 - Feb 2022

  Manage team members with proper shift management Conduct team sessions and set SOPs as per customer's feedback Listed team concerns and enlighten a process for better performance and team facilities Manage team members with proper shift management Conduct team sessions and set SOPs as per customer's feedback Listed team concerns and enlighten a process for better performance and team facilities



Dawlance

• Pakistan
• Manufacturing
• 700 & Above Employee

• Sales Manager

  • Jan 2018 - Sep 2019

  Dealing with the customers to generate more sales Guide them about product specs and details Generally generate bills and compile monthly sales Dealing with the customers to generate more sales Guide them about product specs and details Generally generate bills and compile monthly sales