Sufyaan Shaikh
IT Support Analyst Apprentice at Gloucester City Council- Claim this Profile
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Bio
Credentials
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The Fundamentals of Digital Marketing
GoogleMay, 2022- Nov, 2024 -
Web development bootcamp
OpenClassroomsApr, 2022- Nov, 2024 -
Building WordPress Websites
OpenClassroomsJan, 2022- Nov, 2024 -
Understanding the Web
OpenClassroomsDec, 2021- Nov, 2024 -
G-suite
UdemyDec, 2020- Nov, 2024 -
Introduction to Programming Using HTML and CSS
UdemyNov, 2019- Nov, 2024 -
NSE 1 Information Security Awareness
FortinetSep, 2022- Nov, 2024 -
NSE 2 The Evolution of Security
FortinetSep, 2022- Nov, 2024 -
NSE 3 Network Security
FortinetSep, 2022- Nov, 2024
Experience
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Gloucester City Council
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United Kingdom
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Government Administration
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1 - 100 Employee
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IT Support Analyst Apprentice
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Dec 2022 - Present
Worked within a central IT team responsible for all IT-related work including recovery from a Cyber incident. • Deployed Laptops within the organisation to all employees. • Documented IT Standard procedures regarding hardware and software • Enforcing established IT security policies and ensuring that they are adhered to. • Installing and troubleshooting software for end users • Raised support service tickets • Resolved 1st and 2nd line tickets within SLA • Provided complete end-to-end IT support and customer service to all employees • Reset and In-tuned devices according to the different users within the organisation • Created and updated Users account details on Active Directory and Microsoft Azure • Communicated positively and effectively on the phone, face-to-face and online to all colleagues and employees.
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Civica
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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IT Support Analyst Apprentice at Civica
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Aug 2022 - Nov 2022
• Collaborated and Coordinated the deployment of Laptops within the organisation. • Documented IT Standard procedures for setting up a device according to the set-in-tune policies. • Worked independently using my decision-making and time management skills to ensure all employees collected a laptop before the set deadline. • Collaborated and Coordinated the deployment of Laptops within the organisation. • Documented IT Standard procedures for setting up a device according to the set-in-tune policies. • Worked independently using my decision-making and time management skills to ensure all employees collected a laptop before the set deadline.
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Iceland Foods
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United Kingdom
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Retail
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700 & Above Employee
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(Seasonal) Retail Assistant
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Nov 2021 - Mar 2022
A part-time role ensuring customers are provided with high-quality service. As well as, continuously keeping the shop floor presentable at all times. • Operated the till to carry out customer transactions and Home deliveries • Assisted the team in restocking groceries with pace, efficiency and accuracy • Picked and Packed online orders for customers A part-time role ensuring customers are provided with high-quality service. As well as, continuously keeping the shop floor presentable at all times. • Operated the till to carry out customer transactions and Home deliveries • Assisted the team in restocking groceries with pace, efficiency and accuracy • Picked and Packed online orders for customers
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Next
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United Kingdom
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Retail
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700 & Above Employee
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Sales Consultant
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Sep 2021 - Nov 2021
A part time role ensuring customers are provided with high quality service. As well as, continuously keeping the shop floor presentable across all departments within the store. Operated the till to carry out customer transactions and orders. Assisted the team in restocking shop floor items Assisted the team in giving Next and Amazon parcels Ensured fitting rooms were tidy for all customers Adhered to the Health and Safety protocols outlined by the head office A part time role ensuring customers are provided with high quality service. As well as, continuously keeping the shop floor presentable across all departments within the store. Operated the till to carry out customer transactions and orders. Assisted the team in restocking shop floor items Assisted the team in giving Next and Amazon parcels Ensured fitting rooms were tidy for all customers Adhered to the Health and Safety protocols outlined by the head office
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Gloucestershire College
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United Kingdom
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Education Management
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300 - 400 Employee
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Project Manager/App Developer
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Jan 2020 - Jun 2020
A Team project where we had develop a parent portal app for Gloucestershire College to enable parents and students to access useful Academic information such as ; attendance, Class timetables and College Campus information etc. A Team project where we had develop a parent portal app for Gloucestershire College to enable parents and students to access useful Academic information such as ; attendance, Class timetables and College Campus information etc.
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Web Developer
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Oct 2019 - Jan 2020
A team based Voluntary project where a website based on the Cheltenham and District Dog club Company requires development to make the site look more appealing for the online community. A team based Voluntary project where a website based on the Cheltenham and District Dog club Company requires development to make the site look more appealing for the online community.
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Education
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2018 - 2020
Gloucestershire College
National Diploma, Information Technology/Software and Web Development -
2013 - 2018
Churchdown School Academy
9 GCSE's (9-1) including Maths and English
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