Sufiyan Shanavas

Duty Manager at Etisalat
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
AE
Languages
  • English Full professional proficiency
  • Hindi Full professional proficiency
  • Arabic Professional working proficiency
  • Tamil Limited working proficiency
  • Malayalam Native or bilingual proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Certified MS Office 2010 candidate
    Compubase

Experience

  • Etisalat UAE
    • United Arab Emirates
    • Telecommunications
    • 700 & Above Employee
    • Duty Manager
      • Jan 2015 - Present

      ⇒ Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.⇒ Efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.⇒ Ensuring employees are offering exceptional customer service. ⇒ Supervise and assign the duty roster.⇒ Delegating duties to my team.⇒ Complete supervisory and work control.⇒ Training new associates on Products and services.⇒ Maintain Accounts⇒ Maintain Stock, supplies and inventories.⇒ Reorganized staffs built new infrastructure, recruited and trained staff.⇒ Ensure high levels of customer’s satisfaction through excellent service.⇒ Complete store administration and ensure compliance with policies and procedures.⇒ Conduct personnel performance appraisals to assess training needs and build career paths.⇒ Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.⇒ Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability⇒ Ad-hoc assistance of senior manager in collating data for daily reports.⇒ Motivation staff for the achievement of monthly and yearly target.⇒ Played a vital role in conducting “Customer Experience and Enhancing” training program conducted by Superiors.⇒ Prepare action plans and schedules to identify specific targets.⇒ Managing store cleanliness and organization. ⇒ Dealing with customer complaints and issues.⇒ Conducted accent training and induction programs for new comers.⇒ Time bound and accurate completion of the given work.⇒ Interaction with key accounts and Clients across different divisions there by achieving Business goals.⇒ Dealing with the daily cash closing.⇒ Helping to implement store policies.⇒ Assisting store manager.

    • Customer Service / Sales Supervisor
      • Feb 2010 - Dec 2014

      Role and Responsibilities: ⇒ Actively engage in building strong relationships with key business partners⇒ Ensure customer satisfaction with tailored and developed products/services⇒ Perform any other duties related to the job as assigned by the direct manager.⇒ Develop and monitor the implementation of innovative methods to increase direct sales⇒ Training new associates on Products and services.⇒ Complete supervisory and work control.⇒ Meet sales goals by training, motivating, mentoring and providing feedback to subordinates⇒ Evaluate customers’ needs and build productive long lasting relationships⇒ Achieving the task, (target) given every month

  • SHOWTIME
    • Abu Dhabi, United Arab Emirates
    • Sales Representative
      • Jan 2009 - Jul 2009

      Role and Responsibilities: ⇒ Forecast sales, develop “out of the box” sales strategies/models and evaluate their effectiveness ⇒ Direct dealing with the customer. ⇒ Achieving the task, (target) given every month ⇒ Introducing the company, company goodwill, duties & responsibilities ⇒ Evaluate customers’ needs and build productive long lasting relationships ⇒ Provide feedback to the customers directly and via telephone ⇒ Register all the incoming and outgoing documents properly in the system and follow up. ⇒ Arranging training for employees. ⇒ Handling pending issues

  • DEMAG
    • 1 - 100 Employee
    • Office Administrator/ Data Entry Operator
      • Apr 2008 - Dec 2008

      Role and Responsibilities: ⇒ Introducing the SAP software to the employees ⇒ Working in Microsoft Office and SAP. ⇒ Coordinate the job between Clients, Staffs, PRO & QHSE Role and Responsibilities: ⇒ Introducing the SAP software to the employees ⇒ Working in Microsoft Office and SAP. ⇒ Coordinate the job between Clients, Staffs, PRO & QHSE

Education

  • Sikkim Manipal University - Distance Education
    Master’s Degree, Business Administration and Management, General
    2015 - 2017
  • University of Calicut
    Bachelor’s Degree, Business Administration and Management, General
    2007 - 2010
  • The Model School
    High School, Business/Commerce, General
    2006 - 2007

Community

You need to have a working account to view this content. Click here to join now