Experience

RCF Group

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Project Manager

  • Oct 2022 - Present



Neocol

• United States
• Information Services
• 1 - 100 Employee

• Senior Project Manager

  • Jun 2022 - Aug 2022



7Summits, an IBM Company

• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Project Manager

  • May 2021 - May 2022



Advanced Technology Group, a Cognizant Company

• United States
• Information Technology & Services
• 200 - 300 Employee

• Sr Consultant - Project Manager

  • Jul 2018 - Jul 2020

  • Led all aspects of IT projects: planning, requirements gathering, process alignment, design, implementation, testing, launch readiness, cutover and deployment. Coordinating/aligning activities with project team and partners. • Responsible for implementation’s schedule, budget, and delivery of work per the estimates. Excellent organizational skills in order to juggle multiple fast-paced client’s implementations/ integrations of various sizes in an agile environment. • Liaison for internal/external customers. Managed program governance, management updates/communications, mitigated risks, change requests, and program delivery accountability. • Experience with implementations of Salesforce CPQ, Salesforce Billing, Aria billing, and Spring CM Show less



Netcracker Technology

• United States
• Telecommunications
• 700 & Above Employee

• Senior Manager, Information Systems & Technology

  • 2012 - Jul 2018

  • Managed a team of business systems analysts that defined requirements for customer service management, rating and billing, and collections software. • Detail oriented project manager responsible for the schedule, coordination, implementation, monitoring, and completion of IT features for client’s software projects. • Facilitated and led conversion data mapping efforts for a large scale, strategic transformation effort that remapped business rules and processes across disparate systems. • Analyzed AS-IS and TO-BE processes related to ETL data transformation changes associated with platform configurations. • Organized and managed activities for software releases that promoted features to the production environment Show less



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Business Systems Senior Manager

  • 2009 - 2012

  • Managed team responsible for monitoring the timekeeping and resource management standards across an organization of 1200+ people. • Led the project and portfolio management (PPM) tool implementation. Outlined current practices and defined new processes for the PPM tool. • Implemented the Resource Management (RM) module of the PPM tool and set the RM process standards for the organization. Managed the resource demands associated with all the corporate IT projects.• Established and enforced the governance process standards for the corporate IT group’s time reporting and ticket workflows. Produces time reporting data reports enabling management to make decisions related to time allocation. Show less

• Sr Systems Analyst

  • 2004 - 2009

  • Principal business analyst for needs analysis, eliciting, analyzing, documenting, and communicating requirements for billing software.• Lead quality analyst responsible for peer reviews to ensure accuracy and adherence to quality standards. • Technical coach/mentor to newer team members on the SDLC. • Analyzed reference data and configuration setup for client’s weekly releases. Standardized the weekly configuration deliverables.

• Trainer for Data and Technology Transfer

  • Oct 1996 - Jan 2004

  • Managed all instructional design aspects of course development including designing, authoring, testing, delivery, and maintenance for the Convergys rating and billing (RBM) product.• Lead trainer delivering instructor-led custom training on the RBM software to both internal and external clients.• Consulted with clients on product installation, configuration/setup, and use of the RBM software.



Humana

• United States
• Insurance
• 700 & Above Employee

• Information Systems Trainer

  • 1994 - 1996

  • Conducted a needs assessment to determine training needs for the IT department. Developed and implemented training solutions based the results. • Managed all aspects of the training solution’s scope, budget, deliverables and timeline. Trained developers on the software development methodology, standards and tools. • Conducted a needs assessment to determine training needs for the IT department. Developed and implemented training solutions based the results. • Managed all aspects of the training solution’s scope, budget, deliverables and timeline. Trained developers on the software development methodology, standards and tools.



Cincinnati Bell Information Systems

• Systems Analyst

  • Jun 1988 - 1994

  • Consultant responsible for analyzing, designing, and documenting system requirements for a circuit provisioning product. • Team leader for the software design, development, testing and implementation of project to rewrite the cash processing software. • Programmer for the maintenance and development of cash, journals, and accounts receivable software. • Consultant responsible for analyzing, designing, and documenting system requirements for a circuit provisioning product. • Team leader for the software design, development, testing and implementation of project to rewrite the cash processing software. • Programmer for the maintenance and development of cash, journals, and accounts receivable software.