Experience

BCD Travel

• Netherlands
• Travel Arrangements
• 700 & Above Employee

• Client Liaison Manager

  • Apr 2012 - Present

  As a client Liaison manager I am responsible for both an operations team as well as directly liaising with the client. I help to ensure the service delivered to the client exceeds their expectations. My responsibilities include general people management, which involves recruitment, team building and team development, and client service and cooperation which is all about retention, development and on-going interface. I am also responsible for supplier coordination, budget development and… Show more As a client Liaison manager I am responsible for both an operations team as well as directly liaising with the client. I help to ensure the service delivered to the client exceeds their expectations. My responsibilities include general people management, which involves recruitment, team building and team development, and client service and cooperation which is all about retention, development and on-going interface. I am also responsible for supplier coordination, budget development and management, focus group involvement with the client. I have experience in several GDS reservation systems, online implementation at agency and client level, creating and delivering communication plans for the client and crises management. I have also identified specific training needs for teams and created training manuals to assist in their development. Show less As a client Liaison manager I am responsible for both an operations team as well as directly liaising with the client. I help to ensure the service delivered to the client exceeds their expectations. My responsibilities include general people management, which involves recruitment, team building and team development, and client service and cooperation which is all about retention, development and on-going interface. I am also responsible for supplier coordination, budget development and… Show more As a client Liaison manager I am responsible for both an operations team as well as directly liaising with the client. I help to ensure the service delivered to the client exceeds their expectations. My responsibilities include general people management, which involves recruitment, team building and team development, and client service and cooperation which is all about retention, development and on-going interface. I am also responsible for supplier coordination, budget development and management, focus group involvement with the client. I have experience in several GDS reservation systems, online implementation at agency and client level, creating and delivering communication plans for the client and crises management. I have also identified specific training needs for teams and created training manuals to assist in their development. Show less



HRG

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• Client Liason Manager

  • Jul 2001 - Apr 2012

  As a client Liaison manager I am responsible for both an operations team as well as directly liaising with the client. I help to ensure the service delivered to the client exceeds their expectations. My responsibilities include general people management, which involves recruitment, team building and team development, and client service and cooperation which is all about retention, development and on-going interface. I am also responsible for supplier coordination, budget development and… Show more As a client Liaison manager I am responsible for both an operations team as well as directly liaising with the client. I help to ensure the service delivered to the client exceeds their expectations. My responsibilities include general people management, which involves recruitment, team building and team development, and client service and cooperation which is all about retention, development and on-going interface. I am also responsible for supplier coordination, budget development and management, focus group involvement with the client. I have experience in several GDS reservation systems, online implementation at agency and client level, creating and delivering communication plans for the client and crises management. I have also identified specific training needs for teams and created training manuals to assist in their development.

• Section Manager

  • Oct 1998 - Jul 2001

  Section manager RSA and Sainsburys



American Express

• United States
• Financial Services
• 700 & Above Employee

• Supervisor

  • 1990 - 1997