Product Analyst

• Jan 2022 - Present

Technical Support Engineer

• Sep 2016 - Dec 2021

• Act as the First point of contact to respond and resolve customer technical inquiries for Cable products. • Software application support and/or hardware support. • Contribute to product support objectives, strategies, and technologies to ensure future product supportability. • Documented, communicate and implement support deliverables including support strategy, maintenance and repair processes, support metrics, product support plan, software subscriptions, etc. • Create application notes, technical papers, service notes, etc. • Provide customers with the highest quality of products and services. • Provide Level 1 and Level 2 CATV technical support for North America and Latin America. • Provide Level 2 CATV technical support worldwide. • Technical Assistance Center (TAC) Lead for the Viavi OneExpert meters, Xpertrak Software, Fiber products, DSAM meters, SCU-1800 sweep. • Technical Assistance Center with Cell Advisor. • Learning Linux CentOS Show less

Au pair

• May 2013 - Feb 2015

Exchange program to learn English and more about the American culture. - Provide care to the kids - Help to keep the children's room tidy - Provide the meals to the children - Bathing and dressing the children - Help with school activities and drive children to the school or any other necessary destination - Teaching children about culture and the Portuguese language - Take the children to parks, playgrounds and other activities Exchange program to learn English and more about the American culture. - Provide care to the kids - Help to keep the children's room tidy - Provide the meals to the children - Bathing and dressing the children - Help with school activities and drive children to the school or any other necessary destination - Teaching children about culture and the Portuguese language - Take the children to parks, playgrounds and other activities

Technician Assistant for Wireless Services

• Jul 2011 - Aug 2012

- Implementation of LTE system and updating mobile technology for the different states in Brazil. - Analyzed wireless system pertaining to PIRF, RF, SHEET and CDD. - Implementation of LTE system and updating mobile technology for the different states in Brazil. - Analyzed wireless system pertaining to PIRF, RF, SHEET and CDD.

Engineer Trainee for Construction Projects

• Sep 2010 - Jun 2011

- Designing electrical projects on AutoCAD - Created investment and study plans for electrical projects - Project analyzed to providers the best performed to the clients - Preformed research in support of process improvement - Assisted in audits - Instructed in electrical safety - S5 system - Experience with Meridian system - Designing electrical projects on AutoCAD - Created investment and study plans for electrical projects - Project analyzed to providers the best performed to the clients - Preformed research in support of process improvement - Assisted in audits - Instructed in electrical safety - S5 system - Experience with Meridian system

Engineer Trainee Assistant

• Mar 2010 - Aug 2010

- Managed electrical projects - Designed and/or conferenced in AutoCAD - Analyzed best service providers for clients - Inspected commercial hydraulic and electrical work - Managed electrical projects - Designed and/or conferenced in AutoCAD - Analyzed best service providers for clients - Inspected commercial hydraulic and electrical work

Engineer in Training

• May 2009 - Mar 2010

- Designed electrical projects in AutoCAD - Designed electrical projects in Eplan 8 - Assisted in audits - Organization of folders and files - Designed electrical projects in AutoCAD - Designed electrical projects in Eplan 8 - Assisted in audits - Organization of folders and files

Assistant Technician

• Sep 2008 - May 2009

- Designed electrical projects and electrical panels in AutoCAD - Analyzed best providers for clients - Mapped electrical diagrams - Mapped electronic connections between outside and inside facilities - Compile material list for projects - Designed electrical projects and electrical panels in AutoCAD - Analyzed best providers for clients - Mapped electrical diagrams - Mapped electronic connections between outside and inside facilities - Compile material list for projects

Business Assistant

• Oct 2006 - Apr 2008

- Maintained spreadsheets - Consulted, tracked services orders and responses - Assisted with billing - Provided customer relations in establishing new connections, cutting services and reconnecting services - Experienced with SAP/R3 system - Maintained spreadsheets - Consulted, tracked services orders and responses - Assisted with billing - Provided customer relations in establishing new connections, cutting services and reconnecting services - Experienced with SAP/R3 system

Bussiness Trainee

• Jul 2005 - Jun 2006

- Created, verified and controlled service orders - Organized files, maintained worksheets, tracked service orders and responses - Analyzed orders through the system - Experience with SAP/R3 - Created, verified and controlled service orders - Organized files, maintained worksheets, tracked service orders and responses - Analyzed orders through the system - Experience with SAP/R3