Sue-Jean Sung
Senior Program and Strategy Lead at The Holding Co.- Claim this Profile
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English Native or bilingual proficiency
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Korean Native or bilingual proficiency
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Spanish Limited working proficiency
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Bio
Experience
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The Holding Co.
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United States
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Design Services
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1 - 100 Employee
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Senior Program and Strategy Lead
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Jan 2022 - Present
Working at the intersection of program, strategy, and partnerships to help build systemic and equitable solutions to care and make family's lives more functional and joyful. Working at the intersection of program, strategy, and partnerships to help build systemic and equitable solutions to care and make family's lives more functional and joyful.
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Unmuted Stories
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United States
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Philanthropic Fundraising Services
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1 - 100 Employee
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Co-Founder
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Jun 2017 - Present
Co-founded a collective of artists focused on social and political issues with the mission to amplify the suppressed and their supporters through creative pursuits. Organizing and executing on project-based creative initiatives, utilizing artistic vehicles to educate the masses and fundraise in support of relevant nonprofits. Past and current partners include Youth Justice Coalition, Fortify Rights, Restaurant Workers' Community Foundation, and COCO Fund. Co-founded a collective of artists focused on social and political issues with the mission to amplify the suppressed and their supporters through creative pursuits. Organizing and executing on project-based creative initiatives, utilizing artistic vehicles to educate the masses and fundraise in support of relevant nonprofits. Past and current partners include Youth Justice Coalition, Fortify Rights, Restaurant Workers' Community Foundation, and COCO Fund.
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IDEO
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United States
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Design Services
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700 & Above Employee
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Program and Strategy Lead
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Aug 2018 - Jan 2022
Worked on IDEO’s Legal Design and Innovation practice, Public Sector portfolio, Systems Change initiatives, and challenges focused on women empowerment, access to justice, and economic mobility with an equity-centered lens. Helped partners bring human-centered design to networks, communities, and the government through design research, systems design, narrative building, strategy design, and program development. Clients included TIME'S UP, the Civil Rights Division of the Department of Justice, and IDEO itself.Co-founded and ran the company's inaugural employee resource group for Asian-identifying individuals.
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Google
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United States
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Software Development
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700 & Above Employee
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Criminal Justice Co-Lead, Civil Rights Law Group
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Dec 2017 - Jul 2018
Led over 850 Googlers in engineering, legal, product management, design, research, marketing, and sales by spearheading volunteer opportunities and organizing tech talks in the criminal justice space. Collaborated with the 18-person leadership team to communicate and escalate issues highlighted by members to the executive advisory committee of nine company vice presidents.
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Senior Legal Assistant, Products + Agreements
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Jul 2017 - Jul 2018
Drafted and negotiated inbound services, statements of work, and amendments for Google Ads business and marketing teams. Reviewed and handled legal escalations, legal marketing review, arbitration notices, and program opt outs.Acted as a primary legal contact for the company’s $1 billion commitment to Grow with Google by reviewing public materials and negotiating contracts with partners and vendors. Project managed 150 multi-million dollar AdWords clients through accounting for expiring terms and conditions, inputting global data protection regulations, and managing non-standard service agreements. Worked with Credit and outside counsel to intake bankruptcy notices and ensure insolvent entities followed proper legal procedures; saved Google $3.5 million in 2017 alone by enforcing these processes.
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Technical Specialist, Global Support
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Jun 2015 - Jul 2017
Worked in a global team to support dynamic mobile advertising products and 15 different internal systems products by troubleshooting and prioritizing technical issues in a fast-paced environment. Resolved over 4k issues while operating at 148% to target productivity and receiving 100% customer satisfaction. Pioneered and fostered cross-functional relationships with Product, Engineering, and Vendors while mentoring and training new team members.Acted as a West Coast Team Lead and ran bi-weekly meetings for 30 local team members. Proposed and carried out a week-long immersion event to improve the technical skills of managers, receiving satisfied ratings from all involved parties and green-lighting the program to launch globally.
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NOAA: National Oceanic & Atmospheric Administration
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Government Administration
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700 & Above Employee
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Laboratory Technician
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Sep 2010 - Aug 2011
Conducted marine life experiments (on topics including but not limited to ocean acidification, otolith extraction, and mummichog and summer flounder behavior) and maintained the laboratory while working with Microsoft Excel for data collection and analysis. Accepted to and participated in the Hutton Junior Fisheries Biology Summer Mentoring Program in 2011. Conducted marine life experiments (on topics including but not limited to ocean acidification, otolith extraction, and mummichog and summer flounder behavior) and maintained the laboratory while working with Microsoft Excel for data collection and analysis. Accepted to and participated in the Hutton Junior Fisheries Biology Summer Mentoring Program in 2011.
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Education
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Cornell University
Bachelor of Science (BS), Hotel Administration, Natural Resources -
Marine Academy of Science and Technology