Experience

Jetcraft

• United Kingdom
• Airlines and Aviation
• 1 - 100 Employee

• Manager, Sales Operations

  • Mar 2023 - Present



Chisholm Fleming And Associates

• Canada
• Civil Engineering
• 1 - 100 Employee

• Office Manager

  • Jan 2020 - Mar 2023



Eventive Marketing Inc.

• Canada
• Events Services
• 1 - 100 Employee

• Office Manager

  • Feb 2019 - Oct 2019



Sky Regional Airlines Inc.

• Canada
• Airlines and Aviation
• 1 - 100 Employee

• Attendance Manager and Disability Lead, Human Resources

  • Jan 2017 - Dec 2018

  Responsible for the implementation and management of consistent attendance & disability management practices across the company, providing support and assistance to employees to attend work regularly. Manage all employee absences and return to work including but not limited to: STD, LTD, WSIB, CNESST. Responsible for the implementation and management of consistent attendance & disability management practices across the company, providing support and assistance to employees to attend work regularly. Manage all employee absences and return to work including but not limited to: STD, LTD, WSIB, CNESST.



Skyservice Business Aviation Inc.

• Canada
• Airlines and Aviation
• 300 - 400 Employee

• Sales & Marketing Manager

  • Apr 2015 - Nov 2016

  Monitor and manage marketing campaigns and online effectiveness (website and social media) for all business units including: Charters, Managed Aircraft, Aircraft Brokerage and Maintenance. Work with key business unit leaders and the marketing coordinator to achieve fiscal objectives by ensuring the right campaigns are executed effectively. Manage the logistics / plan / evaluate effectiveness of all trade shows and conferences attended. Create annual Sales & Marketing budget and provide monthly budget support to Senior Management. Show less



Bombardier Aerospace

• Toronto, Canada Area

• Manager, Aircraft Deliveries & Customer Support, Global Express Program

  • Nov 2013 - Nov 2014

  Lead a team that was responsible for the overall performance of Global Business Jet deliveries including the Customer Care and the interface of all supporting functions to deliver a truly Amazing Customer Experience. Integrated all Customer related activities associated with Global Business Jet operations in Toronto. Lead a team that was responsible for the overall performance of Global Business Jet deliveries including the Customer Care and the interface of all supporting functions to deliver a truly Amazing Customer Experience. Integrated all Customer related activities associated with Global Business Jet operations in Toronto.



Bombardier Aerospace

• Manager, Aircraft Delivery Skylines & Customer Commitments, Sales Operations

  • 1998 - 2013

  Business Management: Developed storylines, agendas and presentation templates for senior management meetings including but not limited to Quarterly Operations Reviews, Board of Directors Reviews, Business Unit Financial Reviews with the President and COO. Lead the annual Planning Base process and supported the annual Strategic Planning cycle. Facilitated key governance meetings including Quarterly Operations Reviews and the President’s monthly leadership meetings. Optimized the day to day business operation through an efficient governance, interaction and visibility process. Skylines: Optimized the Customer's aircraft delivery requirements with the company's contractual delivery commitments, production capabilities and financial objectives. Prepared and approved delivery commitment dates and flexibility parameters in offers made to Customers and developed delivery strategies with Sales. Lead the discussion and planning of production rate strategies.Demo Planning: Organized, planned and managed all logistics relating to aircraft demonstrations to prospective Customers around the world. Developed all aircraft demonstration tour itineraries on behalf of Sales and lead the demo team in every aspect of logistical preparation. Sales Analysis and Reporting: Tracked and reported on all firm and option backlog data and produced Sales Status reports for various senior level presentations.Transaction Approval Process: Coordinated and facilitated the weekly transaction approval meetings for Commercial Aircraft. Show less

• Sales Operations Manager, Asia-Pacific Sales

  • 1992 - 1998

  Supported the V.P. and Sales Directors of Asia-Pacific Sales on account and Customer related matters. Organized and participated in Customer visits to Bombardier’s offices and other destinations as required. Represented the V.P. and Sales Directors of Asia-Pacific Sales during the weekly transaction approval meetings with the President. Participated and supported the Sales Directors in sales campaign and strategy development and coordinated / facilitated team alignment meetings.