Experience

The Marcus Buckingham Company, an ADP Company

• United States
• Human Resources Services
• 1 - 100 Employee

• Senior Client Experience Analyst

  • Jun 2017 - Present

  Leader Development Operations, Coaching Program Management:• Managing all coaching assignments• Onboarding of coach faculty to new client work• Coaching client data collection• Coach faculty resource partner• Building and maintaining LD Ops best practices/processes• Highly responsive with strong follow-up skills• Self-motivated & driven• Consistent communication and support with our Client Services Team• Knowledge of tools, functionality, and process for coaching services



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Senior Specialist Leadership Development

  • May 2014 - Jun 2017

  • Registration management for over 500 enterprise Leadership Development programs• Executive Coach coordination and administration for all internal and external coaching programs from C-Suite to Director level programs.• Coordination of all Leadership Development events• Brand development on Target Leadership Institute site• Development Assessments- program management and coordination for connecting learners, teams and leaders with the appropriate assessments and reports to be utilized for development.• Hogan assessment management• Inbox monitoring• Budget management and maintenance • LMS support• Proficient in Microsoft Office tools• Survey Gizmo• Qualtrics tool

• Senior Training Coordinator Organizational Effectiveness

  • Sep 2009 - May 2014

  Managing Leadership Development programs.

• Vendor Performance Specialist

  • Aug 2007 - Sep 2009

  • Developed a strong and complete understanding of policies and procedures with leadership team through weekly calibration sessions• Coached and provided feedback on strengths and opportunities for individual team members through quality monitoring• Instrumental in developing and implementing Brand Quality program with Target India• Drove change by compiling, maintaining, and communicating vendor production metrics to address trends• Provided ongoing support to Vendor Performance Specialists and Vendor Coordinators to drive results and share best practices• Functioned as subject matter expert to act as a resource for vendor leads

• Quality Coach

  • Apr 2006 - Aug 2007

  • Maintained the Target Brand using effective communication skills to coach Guest Relations team members• Shared best practices while coaching team members to improve efficiency• Attended weekly calibrations to ensure Brand feedback was accurately delivered to team members• Conducted weekly side by sides with team members • Managed monthly workload to ensure completion of time sensitive deadline