Reception Administration

• Feb 2022 - Present

Document Controller/Administration

• Oct 2021 - Mar 2022

Document Formatting - Temp Assignment

• Aug 2021 - Aug 2021

In his 4 1/2 week assignment I was responsible for the conversion of approx 250 internal documents in Microsoft Word from the current to new format due to a company rebranding project. The documents included: generating an index page, maintaining internal spreadsheet listing the documents being amended, checklists, factsheets, policies, worksheets, forms, guidelines, user guides and brochures. Once the documents were reformatted they were PFD'd, printed and then filed. In his 4 1/2 week assignment I was responsible for the conversion of approx 250 internal documents in Microsoft Word from the current to new format due to a company rebranding project. The documents included: generating an index page, maintaining internal spreadsheet listing the documents being amended, checklists, factsheets, policies, worksheets, forms, guidelines, user guides and brochures. Once the documents were reformatted they were PFD'd, printed and then filed.

Administration Support/Reception

• Mar 2016 - Jun 2021

Part Time ~ Job Share Role (redundancy: due to restructure of the Group Service pillar) •Responsible for the Front of office Reception & general administration duties including ~ answer, screen and directing incoming calls to 16 business units, meet and greet staff, customers and suppliers, purchasing and maintenance of stationary and kitchen supplies, mail distribution, couriers, organizing transport for visitors, management of petty cash for the office snack bar implemented and run by reception, support to office and management staff as needed •Management and creation of internal documents such as staff phone list, WHS Emergency Procedure documents for 3 sites, Floor plans, procedure manuals created for ~ Reception (49p), Accounts (10p) and Travel (24p) •Assisting customer service with ETAs, order processing, price and availability •Management of 5 email inboxes and assistance with 2 email inboxes Achievements •Utilized effective and excellent communication skills to ensure the other job share team member is fully aware of details and issues and work in progress •I created procedure manuals and other documents that were used within the office. The documents are a reference point for the reception/administration team and are used on a daily basis. •Analysis of stationery and office supplies to implement cost savings by purchasing through Coles online and K-Mart resulting in savings of an estimated $10,000+ p/y •Successfully organised two Christmas Parties involving approx 120 staff and major work events (every 1-2 months) with 50 staff attending. •Organised travel bookings for staff and clients using SERKO travel and accommodation booking system ensuring that flight details and booking itineraries were accurate and communicated to the individuals involved. •2019 ~ Recognition Award for the smooth transition of travel services to a new BU •Worked with the sales team and helped to create Sales Quotes Show less

Reception/ Office Administration Assistant /Accounts Payable

• Feb 2014 - Jul 2015

Part Time ~ Job Share Role - (resigned: to travel around Australia) Responsibilities/Key Strengths •Managing the front of office Reception areas and completed general administration duties this included ~ •meet and greet staff, local and international customers, and suppliers, •purchasing and maintenance of stationery and kitchen supplies •mail distribution, couriers •catering for inhouse training, customer meetings and office events •organising transport for visitors •Streamlined and managed internal documents such as staff lists, emergency evacuation lists, staff photo document such a security passes •Created workflow procedure documents including screenshots to assist in making the systems and processes run more effectively for other member of job share team and staff in general. •Ordering of stationery and office supplies •Provided administrative support to office and management staff as needed •Entry of accounts payable and receivable into IFS and filing of accounts documents •Experience with IFS application Achievements •After review of purchases from local suppliers on milk and office consumables undertook a cost analysis and recommended changing the purchasing from current supplier to Coles online which saved the company an estimated $5,000+ per year. Likewise, a cost analysis on our stationary items to find the cheapest supplier for our stationary requirements •Applied my creative computer capabilities to create of a quick reference first aide catalogue which was distributed throughout the office so that in the event of an emergency unqualified people could assist a first aide officer by referencing the document •Applied my creative computer capabilities to modify existing documents to make them more attractive and functional recording all of the relevant information which was needed in other areas of the business. Show less

Reception/ Office Administration Assistant /Customer Service

• Jun 2012 - Oct 2013

Part Time ~ Job Share Role - (temporary maternity role for 6 months extended to 18 months) Responsibilities/Key Strengths •Administrative support to General Manger and Office Manger •Reception & general administration duties including ~ filing, archiving, petty cash, banking, purchasing and maintenance of stationery and kitchen supplies, mail distribution •Accounts payable and receivable including payroll •Order Management ~ liaising with production and dispatch to coordinate customer orders •Assisting with product inquiries, allocation of purchase orders, quoting and sales order creation •Printing of Invoices, dispatch documents •Liaising with suppliers to fulfill customer orders •Experience with SAGE application Achievements •Applied my creative computer capabilities to create of a Product Catalogue which is a work in progress for our parent company which includes product details and pricing information to be distributed to potential customer base within the timber trade •Creation of procedural notes •Developing a strong relationship with internal and external stakeholders Show less

Office Administration/Reception/Marketing Assistant

• Mar 2008 - Feb 2011

Part Time ~ Job Share Role - (redundancy: role was made full time) Responsibilities/Key Strengths •Administration/Marketing support to the General Manager, Marketing Manager, Finance and Wound Therapeutics department with back up support to the remaining departments •Management of Marketing Materials for road shows and conferences and distribution between the RBMs (Regional Business Mangers) and the BDMs (Business Development Mangers) •Creation of Purchase Orders in SAP •Mail distribution internally and externally •Liaison between the Marketing department and suppliers for Marketing items such as display stands, banners, marketing collateral ie. Pens, lanyards etc. •Distribution to the Marketing team and customers of product samples as required •Management of the conference room, kitchen replenishment, Stationary Ordering •Photocopying and binding of marketing materials •Preparation of meeting rooms, including catering and marketing material requirements Achievements Coordination and Management of a very successful Wound Therapeutics National Road Show. I coordinated flights and accommodation for local attendees, catering, venues and guest speakers for the Wound Therapeutics Account Manager, General Manger, Marketing Manager and our guest speaker from Canada and her husband. The road show travelled around Australia over a 2-week period. The event had approximately 100 guests per evening in attendance and was a huge success for the company with lots of positive feedback. Show less

Office Administration/Reception/Customer Service/Order Administration

• Jun 2003 - May 2007

Full Time - (resigned: unable to return to part time employment) Responsibilities/Key Strengths •Administrative support to Sales, Marketing, Finance, Service and Distribution departments •Oversee the Sales Order Processing, Procurement and Distribution of Instrument and Reagent systems •Maintain and administer the company’s Customer Loyalty Program for the Sales and marketing departments •Manage and distribute and maintain sales and marketing literature for internal sales and marketing team and external customers •Administration requirements to sales, marketing, procurement, logistics, finance, ie. binding proposals, laminating, filing etc •Answering a high volume of internal and external calls (pricing, availability, order status) and quote on consumables and basic product information, including reception relief •Internal functions and events, including Christmas parties, conferences, business meetings, Friday drinks Achievements In August 2006 I stepped outside my comfort zone when I was requested to work in our Singapore office ensuring the office was able to maintain Administration and customer service levels and important end of quarter targets were able to be achieved. It was a very rewarding and very demanding experience however I am very happy I took up the challenge. Show less

Office Administration/Reception/Customer Service/Orders Clerk

• Mar 1994 - Apr 2003

(Full Time) March 1994 ~ April 2003 (redundancy: role centralized to NSW head office) Responsibilities/Key Strengths •Generate reports in i2 and transfer data to spreadsheet •Administration support to the General Manger, Sales and Management teams •Maintaining high levels of customer service, including order entry, product inquiries and customer database, research and processing of credits and accounts receivable •Reception relief Achievements •Applied my creative computer capabilities to initiate the re-design of an old glove brochure to assist the marketing department which resulted in the national distribution and use of the brochure •Design of documents to assist in the day-to-day jobs which would enable work to be better presented as it was in computer format, not handwritten Show less