Master Data Analyst

• Feb 2022 - Present

PIM Data Analyst

• Jan 2018 - Jul 2021

• Aug 2013 - Mar 2016

Provided team leadership for large (50+) international storage team for a large international bank. Drove issues and events to resolution / successful completion. Assigned and directed work to the team. Acted as the change subject matter expert for the storage team and as consultant for other teams. Collaborated with the customer to define and implement process improvements. Led daily customer status calls. Accomplishments included:• Developed change standards and change KT, and led multiple KT sessions for the team.• Completed beta testing for customer ticket system for incident, problem, service request, and change modules. • Built strong customer relationship and improved customer confidence in challenging, fast-paced environment. Show less

• Oct 2012 - Aug 2013

Acted as customer communication focal for the team. Dispatched work to the team. Workedwith the team on Aperture process improvements using Value Stream Mappings (VSM) andKaizen tools

• 2004 - 2009

Developed and managed budget for storage service of hosting business. Defined strategic direction through storage roadmap. Drove projects from requirements definition through solution design, approval, and funding. Defined service offerings for multiple tiers. Product manager for significant cost reduction projects, improved disaster recovery capabilities.Accomplishments included:• Led the development and rollout of tiered storage offerings.• Executed application data alignment with product segments.• Achieved favorable variance to budget for storage service.• Led the creation of pricing structure and pricing for storage service.• Significantly improved disaster recovery capabilities. Show less

• 1996 - 2004

Supported all aspects of SAN administration. Developed processes and procedures to streamline the implementation of storage hardware and backup & recovery software. Evaluated new technologies. Managed multiple terabyte storage subsystems for heterogeneous collection of servers. Acted as liaison to development teams. Responsibilities included operating system builds, system administration, operations and support for Window NT 4.0 and HP-UX 10.20. Provided enterprise-based client/server system management, including operational support and system administration. Accomplishments included:• Worked as part of team to roll out first open systems hosted application offerings.• Worked with Compaq to implement Siemens Medical Solution’s first Storage Area Network (SAN) utilizing Compaq Storage Works, fibre switches, and hubs as an early adapter of SAN technology. Converted from SCSI storage infrastructure to fibre infrastructure for Windows, HP-UX, and Compaq Unix servers. • Developed and implemented centralized backup and recovery strategy using Tivoli Storage Manager (TSM).• Completed multiple storage migration projects Show less

• 1993 - 1996

Provided support for SAMS: DISK, POOLDASD, and FDR. Implemented new business recovery procedures. Developed new product offering for external customer data retention. Implemented SAMS: DISK copy tapes and tape merging and new version of SAMS: Disk.