Experience

Eastern Airways (UK) Ltd

• United Kingdom
• Airlines and Aviation
• 100 - 200 Employee

• Passenger Service Supervisor

  • Nov 2012 - Present

  In my supervisory role I am responsible for Rosta’s, holidays and several other administrative duties, while overseeing the whole operation. Checking in passenger’s and checking reservations using Sabre and help solve any problems. Assisting ticket desk when there’s delays or cancellations. Reservation of hotel rooms and transportation Responsible for overseeing and co-ordinating the safe unloading/loading of aircrafts. Basic weight and balance of aircraft, to include loading instruction to ramp staff. Co-ordinating & recording the safe and timely delivery of all services to the aircraft. Responsible for the safe co-ordination of the pushback/start-up procedure on the departure of the aircraft. Show less



Servisair

• Angola
• Airlines and Aviation
• 1 - 100 Employee

• Customer Service Supervisor

  • Apr 2008 - Oct 2012

  As Supervisor I was responsible for overseeing a full team of customer service agents. Responsible for the welfare of the airlines passengers as they transit through the airport. From the point of check-in, through to the passenger embarking on the aircraft. Assisting the ticket desk with delays & cancellations, help organise accommodation and transport for passengers. Issue Compensation as required. Taking reports and tracing missing luggage using world tracer and organising its prompt return. Show less