Experience

Hernando County Sheriff's Office

• United States
• Law Enforcement
• 100 - 200 Employee

• Clerk I

  • Sep 2017 - Present

  Answer phones, assist people walking into the office, process finger-printing, sort mail, VIN verification to assist the Tax Collector's Office.



LRE Restoration Services, LLC

• United States
• Construction

• EMS Administrative Coordinator

  • Oct 2016 - Nov 2016

  Set up file for customers in need of emergency services, such as water mitigation, mold remediation or fire remediation. Received call or email from insurance carrier with customer information.Made contact with customer within 15 minutes to set up appointment for our technician to get to their residence as quickly as possible.Opened a job file in ACT for the customer and also a file for the technician to take to the job site.



Ceridian

• United States
• Software Development
• 700 & Above Employee

• Administrative

  • Feb 1995 - Apr 2016

  Benefits Specialist II Responsible for processing changes to COBRA consumers’ records that need to be reinvoiced. Responsible for processing check validation, check free and credit releases over $1K. • Productivity averaged 105%, with a quality score of 99.5% on a monthly basis.• Streamlined our work distribution which reduced our turnaround time from 5-7 days down to 1-2 days.• Prepare check requests to process offline checks and to pull funds from client’s accounts and either refund to a consumer or apply to the consumer record.• Determine if a credit balance over $1K on cancelled consumers’ record can be refunded to the consumer or to a 3rd party.• Resolve issues with payments received via check or electronic file that could not automatically be applied to consumer record for various reasons.• Liaison between Ceridian and the IRS regarding the Health Coverage Tax Credit (HCTC) program from 2003 through 2013 when the program ended. Process consumer payments from the HCTC program and balance approximately $100K each month.• Perform transfer of funds from one record to another.• Make changes to consumers’ records as requested.• Trained 12 temporary employees on updating COBRA consumers’ records who qualified for American Recovery and Reinvestment Act of 2009 (ARRA).• Fully trained 6 of the temporary employees hired on full time for all aspects of rebill processes and audited their work at 100% for 90 days.• Cross trained in all aspects of COBRA processing.Client Cancellation Administrator • Processed cancellations requested by the client, carrier or accounting department.• Ran final reports for the client of their active COBRA consumers.Client Service Administrator • Answering phone calls from clients to help them understand COBRA. Customer Service Administrator • Answering phone calls and resolving COBRA consumers’ questions in a timely and accurate manner.