Sue Shutler
Customer Success Manager at Aptem- Claim this Profile
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Bio
Jason Davis
Sue has been my line manager since 2019 as Head of Business Development and Account Management. Sue is very supportive and has encouraged my personal development by providing feedback and support, recognising my individual achievements and my contributions to the team. Sue also shows great empathy as a manager and took the time to find out about me as an individual, understanding my motivations which has built up a positive working relationship.
Dionne Broughton
I have worked with Sue on many different projects over the past few years. Sue has a wealth of knowledge of Apprenticeships and education programmes,we have recently worked together on Pearson's Traineeship and Kickstart offer, engaging with our customers who deliver these programmes to fully understand what our customer needs are. We have also worked together on our adult learning strategy and digital learning strategy. Sue is passionate about education and the role it plays it people's lives. I find Sue to be approachable and I know her team has the greatest of respect for her, as do I.
Jason Davis
Sue has been my line manager since 2019 as Head of Business Development and Account Management. Sue is very supportive and has encouraged my personal development by providing feedback and support, recognising my individual achievements and my contributions to the team. Sue also shows great empathy as a manager and took the time to find out about me as an individual, understanding my motivations which has built up a positive working relationship.
Dionne Broughton
I have worked with Sue on many different projects over the past few years. Sue has a wealth of knowledge of Apprenticeships and education programmes,we have recently worked together on Pearson's Traineeship and Kickstart offer, engaging with our customers who deliver these programmes to fully understand what our customer needs are. We have also worked together on our adult learning strategy and digital learning strategy. Sue is passionate about education and the role it plays it people's lives. I find Sue to be approachable and I know her team has the greatest of respect for her, as do I.
Jason Davis
Sue has been my line manager since 2019 as Head of Business Development and Account Management. Sue is very supportive and has encouraged my personal development by providing feedback and support, recognising my individual achievements and my contributions to the team. Sue also shows great empathy as a manager and took the time to find out about me as an individual, understanding my motivations which has built up a positive working relationship.
Dionne Broughton
I have worked with Sue on many different projects over the past few years. Sue has a wealth of knowledge of Apprenticeships and education programmes,we have recently worked together on Pearson's Traineeship and Kickstart offer, engaging with our customers who deliver these programmes to fully understand what our customer needs are. We have also worked together on our adult learning strategy and digital learning strategy. Sue is passionate about education and the role it plays it people's lives. I find Sue to be approachable and I know her team has the greatest of respect for her, as do I.
Jason Davis
Sue has been my line manager since 2019 as Head of Business Development and Account Management. Sue is very supportive and has encouraged my personal development by providing feedback and support, recognising my individual achievements and my contributions to the team. Sue also shows great empathy as a manager and took the time to find out about me as an individual, understanding my motivations which has built up a positive working relationship.
Dionne Broughton
I have worked with Sue on many different projects over the past few years. Sue has a wealth of knowledge of Apprenticeships and education programmes,we have recently worked together on Pearson's Traineeship and Kickstart offer, engaging with our customers who deliver these programmes to fully understand what our customer needs are. We have also worked together on our adult learning strategy and digital learning strategy. Sue is passionate about education and the role it plays it people's lives. I find Sue to be approachable and I know her team has the greatest of respect for her, as do I.
Credentials
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Mental Health First Aid
Mental Health First Aid (MHFA) EnglandSep, 2021- Nov, 2024 -
iSell Foundation
PearsonSep, 2021- Nov, 2024
Experience
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Aptem
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Success Manager
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May 2022 - Present
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Pearson
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United Kingdom
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Education
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700 & Above Employee
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Head Of Business Development
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Jan 2019 - Mar 2022
Working with Training Providers and Employers to offer solutions to support their qualification choices. Helping provide excellent client management.With experience of managing complex projects, working as part of the tender team and presenting the solution as part of the bid team. I have coordinated project across multiple departments at Pearson, and managed multi-disciplinary sales and delivery teams for contracts worth several million pounds.successfully delivering margin and revenues through Employer Provider and Training Provider sales.Strong track record of leading teams on long-term complex sales cyclesProven ability to help drive the strategic development of Apprenticeship programmes and Partnership relationships. Providing insight into dynamic customer requirements, proposal responses, working with cross divisional departments and engaging sales teams across a large corporate organisationDevised and delivered an innovative range of skills and product training. Using coaching to improve the performance of my sales team and supporting change to aid revenue growth. Managing Employer Partnerships using Agile process to ensure positive outcomes.
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Senior Business Development Manager
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Apr 2019 - Jan 2020
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National Sales Manager
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Jan 2014 - Jan 2020
Sector Training specializes in working with post-16 education providers to develop managers, teaching and support staff and the services they offer. We have particular strengths in the dissemination of best practice via public events, in-house training, consultancy and advisory work. My role brings together Sector Training and the in house Pearson operations. Working in collaboration with the associates to ensure all customers requirements are met and the events run smoothly. Business Development also plays a key part in my role as I need to identify new opportunities for events and contacts for bespoke in house training. Our approach is to work with you to improve... the quality of teaching and learning and the learner experiencethe knowledge and skills of your workforceyour engagement with employersyour competitiveness and bottom line
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Apprenticeships Services Manager
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Jan 2018 - Apr 2019
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National Campaign Manager - Traineeships and Apprenticeships
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Jan 2015 - Apr 2019
In this role I am working across multiple parts of Pearson working with all departments that produce anything regarding Apprenticeships and Traineeships. I support and train the FE customer facing teams to ensure they are fully up to date with the latest information. I am there to cover visits or support on visit if required adding an extra level of expertise if needed.The role involves working on new initiatives such as the new Trailblazers as well as looking at how we can maximize and improve our current business in the apprenticeship market.My role is help understand how we can improve our current offer by listening to our customers and working with the appropriate parts of the business.
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FE Manager
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Jan 2010 - Jan 2014
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Sales Consultant
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Jan 2000 - Jan 2010
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Keenpac
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United Kingdom
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Packaging and Containers Manufacturing
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1 - 100 Employee
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Account Manager
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Apr 1995 - Mar 2000
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Education
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1984 - 1987
Winstanley 6th Form College
Community
