Vice President – Programs • Strategy

• Mar 2016 - Present

The PMI South Florida Chapter is one of over 270 Chapters serving Project Management Institute (PMI) members and communities in more than 70 countries around the world. These local communities help spread awareness of the profession and PMI by reaching out to local governments and organizations, hosting events or seminars for local practitioners and providing opportunities to learn, network and earn Professional Development Units (PDUs) toward maintaining credentials. The South Florida Chapter serves Miami-Dade, Broward, and Palm Beach counties and has over 2,000 members. As the Vice President of Programs, I have been responsible for driving member engagement via leadership in the ideation, development, and project management of the programs strategy. In addition, I collaborate on chapter strategy as a member of the executive team. Key achievements: ►Reinvigorating our membership via a 360º programs redesign. Under my guidance and leadership, we executed the well-received International Women’s Day career-focused agendas, online training webinars, and vocational workshops. ►Increasing member engagement during the COVID-19 crisis via innovation in and the migration to digital meetings, mixers, networking events, and educational workshops. Show less

Full-Time Caregiver

• Jul 2017 - Dec 2019

Project Manager – Information Technology

• May 2016 - Jul 2017

Bluegreen Vacations is a publicly traded vacation ownership firm. In this consulting role, I provided the full scope of project and program leadership on a portfolio of strategic enterprise information technology initiatives. This entailed leading matrixed teams of business stakeholders, technologists, and vendors driving alignment and collaboration across the project lifecycle from initial business analysis and planning through final signoff and change management. Key achievements: ►Orchestrating the full spectrum of strategic roadmapping for the planned implementation of a LSAMS 1098 enterprise mortgage platform. I managed the program planning, vendor relations, and due diligence. ►Reducing financial risk by strengthening Bluegreen’s core mortgage platform compliance framework. To this end, I drove cross-functional collaboration to identify and close technical vulnerabilities on time and within established KPIs. ►Heading seamless systems integrations, including the discovery and analysis for the harmonization of multiple core Experian Enabler infrastructures, and successful merger of the ImageNow and Synergy scanning and imaging systems. Show less

IT Program Manager – American Express Technology

• May 2011 - Jun 2015

American Express is a global leader in financial services and products, offering world-class charge and credit cards, gift cards, rewards, travel, personal savings, business services, insurance, and more. In 2011, I was promoted to direct a dedicated PMO/Center of Excellence driving the long-term transformation and evolution of the company’s core Pega customer relationship management platform with over 10,00 users. I led teams building and executing roadmaps as project manager and voice of the customer, heading matrixed organizations of product managers, developers, and key business stakeholders on product strategy, analysis, development, deployment, training, and change management. Key achievements:►Fostering internal alignment around Pega platform’s long-term enterprise roadmap. To this end, I partnered with our C-suite leaders to architect the vision, align corporate and operations stakeholders, and evolve the functionality.►Driving system adoption, utilization, and uniformity via the creation of a global asset library used by IT and business partners as the foundation for process efficiency, quality, and standardization.►Improving data governance and streamlining cross-market collaboration via leadership in the standardization of address data SOPs.►Facilitating monthly executive Governance meetings, and serving as the owner of IT vendor relations. Show less

IT Portfolio Manager – AET World Service Investment Optimization

• May 2008 - Apr 2011

In this role, I headed an Information Technology group tasked with managing the company’s portfolio of global proprietary technology investments. We identified, evaluated, and recommended programs for C-suite business leaders, with responsibility for cost/benefit analysis, buy or build decision frameworks, executive recommendations and presentations, funding requests, strategic decision governance, and risk management. Key achievements:►Influencing corporate IT performance via leadership on over 600 active projects and a $39.5M annual budget.►Working closely with Finance, Governance, and other C-level leaders to identify strategic IT priorities.►Playing a central role in technical environment optimization, financial efficiency, and the resolution of technical debt.►Sharpening alignment between market conditions and operations plans via leadership in the deployment of new World Service demand management and intake systems for potential investments. Show less

Project Manager – The American Express Learning Network

• Oct 2004 - May 2008

I was hand-selected by our executive leadership to institute project management practices and principles for our corporate learning processes. To this end, I established operating and budget models, instituted a collaborative culture, led change management, and hired and led a team of eight Project Analysts as well as matrixed technology and business stakeholders. Key achievements►Improving the global customer experience via the implementation of a quarterly CSR training update cadence.►Deploying the SIMON training system engine, the PORT online CSR reference platform, and other tools.►Introducing the groundbreaking LARA speech training system that calibrated CSR interactions globally.►Building a high performing team via coaching, mentoring, and individual career planning. Show less

Multiple Roles

• 2000 - 2004

I initially began my career with American Express in administrative operations. I was then promoted to a Senior Project Analyst leading a broad portfolio of systems upgrades, deployments, and new product development initiatives including the Black Card, which were recognized with Chairman’s Award. Then I was promoted to Manager of Customer Experience, in which I was tasked with streamlining member interactions. I initially began my career with American Express in administrative operations. I was then promoted to a Senior Project Analyst leading a broad portfolio of systems upgrades, deployments, and new product development initiatives including the Black Card, which were recognized with Chairman’s Award. Then I was promoted to Manager of Customer Experience, in which I was tasked with streamlining member interactions.