Experience

The NVQ Training Centre

• United Kingdom
• Construction
• 1 - 100 Employee

• Training Coordinator

  • Mar 2014 - Present

  Learner liaison - To enrol, encourage, support and track learners throughout their learning programme to complete their apprenticeship and achieve their qualifications. This includes supporting literacy, numeracy and IT skills to gain functional skills. Learner liaison - To enrol, encourage, support and track learners throughout their learning programme to complete their apprenticeship and achieve their qualifications. This includes supporting literacy, numeracy and IT skills to gain functional skills.



UTC Aerospace Systems

• United States
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Executive IT Administration / SAP Business User Security Administration

  • 2012 - 2014

  A sensitive and customer focussed role relating to staff at all levels across the company and requiring discretion, initiative and integrity at all times. • Development of Customer Service and IT skills and as an SAP User Security Administrator for the release of a new business initiative, SAP, into the business, incorporating an excellent knowledge of online procurement and invoice booking (SRM). A customer driven role dealing with sensitive information and requiring excellent interpersonal skill and diplomacy as it serviced UTAS worldwide and allocated roles and permissions to staff to access specific functions within the UTAS Divisions. Involved the training, monitoring and use of an outsource company IT system, the IT Remedy Ticketing system. • Demonstrated a confidential, administrative service to 49 staff within the IT function, including diary and meeting management, the planning and booking of business travel and accommodation, managing and reconciling data for payment of expenses and invoices, the provision of all office supplies and the general maintenance of the office. • A requirement to deal with a range of employees at all levels worldwide with utmost discretion, sensitivity, and with the confident use of interpersonal skills. • Proficiency in all IT systems, excellent knowledge of Microsoft office, working on initiative, work prioritisation and customer focus were an essential part of the role • Consolidation, refinement and procurement of mobile phone services, monitoring and day to day management of the accounts for all UK sites within the company. Show less



Goodrich

• United States
• Aviation & Aerospace
• 700 & Above Employee

• Executive Assistant - IT Enterprise

  • 2001 - 2012

  • Conducted and performed a confidential, secretarial and administrative service to the Enterprise IT Director, his direct reports, and their staff both in Europe and worldwide (110 staff). Overseas travel, planning conferences, booking flights/travel and accommodation were key requirements of the role. • Broadened knowledge of IT systems to include quarterly submission of Sarbanes Oxley IT Audit process, performing analysis, support, co-ordination and correction of submissions. • Centralisation of mobile phone contracts for the UK (to include monitoring of accounts and services, procurement and deployment of devices, and maintenance and update of records); provision of all office supplies, management of the offices and the introduction of 5S Standards into the office environment. Show less



ZF Group

• Germany
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Executive Administration

  • 1998 - 2001

  • In addition to supporting the IT Director and his staff (50+), there was a requirement to provide all of the marketing and presentation material for conferences. This included the production of IT standards and publications into book form, for use within the business and presentation material for use by the Chairman and all Executive presenters at conferences requiring layout and presentation skills. • In addition to supporting the IT Director and his staff (50+), there was a requirement to provide all of the marketing and presentation material for conferences. This included the production of IT standards and publications into book form, for use within the business and presentation material for use by the Chairman and all Executive presenters at conferences requiring layout and presentation skills.



Lucas Automotive/Joseph Lucas Ltd

• Birmingham, United Kingdom

• PA to IT Director and Departmental Secretary

  • 1978 - 2001

  Progression from a general secretary/administrative assistant to a Personal Assistant not only for the IT Director across the different divisions within the company but also cover for the Chairman and other directors as and when required. This gave valuable experience dealing with all levels of management in a friendly, flexible and sensitive manner and also gave an insight into the different divisions/products within the company - Included the monitoring of sickness, holidays and overtime, office administration and general office duties. Show less