Suhaila R.

Senior Product Operations Specialist at Open Government Products
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Contact Information
us****@****om
(386) 825-5501
Location
Singapore, SG

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Credentials

  • Google Project Management Certificate
    Coursera
    Aug, 2022
    - Sep, 2024
  • Digital Product Management Bootcamp
    National University of Singapore
    Jul, 2022
    - Sep, 2024
  • Agile Project Management
    Coursera
    May, 2022
    - Sep, 2024
  • Data Analytics Bootcamp
    Vertical Institute
    Mar, 2022
    - Sep, 2024
  • User Experience Design Fundamentals
    Udemy
    Dec, 2021
    - Sep, 2024
  • Introduction to User Experience Design
    Coursera
    Mar, 2021
    - Sep, 2024
  • Technical Support Fundamentals
    Coursera
    Mar, 2021
    - Sep, 2024
  • AWS Certified Cloud Practitioner
    Amazon Web Services (AWS)
    Dec, 2021
    - Sep, 2024

Experience

  • Open Government Products
    • Singapore
    • Software Development
    • 1 - 100 Employee
    • Senior Product Operations Specialist
      • Oct 2022 - Present

    • Product Operations Specialist
      • Apr 2021 - Oct 2022

      vaccine.gov.sg- National Appointment System (NAS)- COVID Management Backbone (CMB)Recipient of One Public Service Award category at the COVID-19 Public Sector Transformation (PST) Awards 2022 as a team.book.health.gov.sg- Health Appointment System (HAS)- Queue

  • ITCS Group
    • Canada
    • IT Services and IT Consulting
    • Service Desk Analyst
      • Dec 2019 - Mar 2021

      (Break between mid July - early Sept 2020) Attached to Bank of America Merrill Lynch. (Break between mid July - early Sept 2020) Attached to Bank of America Merrill Lynch.

  • Infosys Compaz Pte Ltd
    • Singapore
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Senior Officer, VVIP/VIP Support
      • Jul 2020 - Sep 2020

      Attached to Temasek Holdings. Attached to Temasek Holdings.

  • Genpact
    • United States
    • Insurance
    • 1 - 100 Employee
    • Process Associate - Developer Operations
      • Oct 2018 - Dec 2019

      Attached to Facebook. Attached to Facebook.

  • International SOS
    • Singapore
    • Hospitals and Health Care
    • 700 & Above Employee
    • Lifestyle Concierge - Aspire Lifestyles
      • May 2018 - Oct 2018

      Attached to Citibank - Ultima and Prestige. Attached to Citibank - Ultima and Prestige.

  • Teledirect Telecommerce
    • Asst Team Lead
      • May 2015 - Feb 2018

      Attached to Facebook. Attached to BMW, Performance Motors. Attached to Facebook. Attached to BMW, Performance Motors.

  • AccorHotels
    • United Kingdom
    • Hospitality
    • 1 - 100 Employee
    • Concierge - Qantas Lounge
      • Mar 2013 - Mar 2015

      Recipient of Qantas eXcel Service award. Recipient of Qantas eXcel Service award.

  • Singapore Tourism Board
    • Singapore
    • Travel Arrangements
    • 700 & Above Employee
    • Concierge
      • Apr 2011 - Dec 2012
  • Jalin Realty International | Australia, UK & Singapore Real Estate Specialist
    • Admin Asst
      • May 2009 - Mar 2010
  • Virtual Calibre - A Japan System Techniques Company
    • Malaysia
    • Information Technology & Services
    • 1 - 100 Employee
    • Senior Administrative Executive
      • Aug 2007 - Feb 2009

Education

  • Management Development Institute of Singapore
    Diploma, Mass Communications
    2007 - 2008
  • Nanyang Polytechnic
    Certificate in Business Communications and IT Skills
  • Ahmad Ibrahim Secondary
    GCE O Levels
    1998 - 2001

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