Experience

Roman Catholic Diocese of Des Moines

• United States
• Religious Institutions
• 1 - 100 Employee

• Administrative Assistant

  • May 2011 - Present



Elder Caregiver

• Volunteer

  • Feb 2006 - May 2011

  Responsible for reconciling bank account, paying all bills and completing all legal documents. Communicate and correspond with Doctors, nurses and social workers on client's behalf. Coordinate scheduling and transport to all of client's appointments. Research for client's personal needs. Handle all shopping, cleaning, laundry, bathing and other household duties.



New Windows for America

• Owner

  • Apr 2000 - Feb 2006

  Planned and managed the company's budget process. Demonstrated products and advised clients, customers, and businesses on the use of products. Interviewed applicants and made recommendations for hire. Coordinated personnel, including discharges and other disciplinary transactions. Prepared publications for marketing and internal and external communications. Accepted shipments of windows, arranged scheduling of delivery and prepared invoices.



U.S. Bank

• United States
• Banking
• 700 & Above Employee

• Cash Management Officer

  • Jan 1999 - Mar 2000

  Supported and sold cash management products and services to established business customers and targeted prospective corporate clients. Worked closely with commercial loan officers in attaining service charges and deposit goals. Provided a superior level of customer service for retention efforts. Contributed to the bank's deposit growth strategies and goals. Established individual, department, and bank goals through active participation in sales management and officer call programs.

• Branch Manager

  • Dec 1989 - Dec 1998

  Administered the daily operations of a full-service $35 million branch office, including lending, product sales, customer service, security, and safety. Provided a superior level of customer relations and promoted sales and service through guidance and staff motivation. Achieved individual and branch sales goals through new business sales, referrals, and retention of account relationships. Provided leadership, training, and supervision and delegated day-to-day operations to branch… Show more Administered the daily operations of a full-service $35 million branch office, including lending, product sales, customer service, security, and safety. Provided a superior level of customer relations and promoted sales and service through guidance and staff motivation. Achieved individual and branch sales goals through new business sales, referrals, and retention of account relationships. Provided leadership, training, and supervision and delegated day-to-day operations to branch personnel. Established bank and branch goals through active participation in sales management and officer call programs. Participated in community affairs to enhance new and existing business opportunities.

• Assistant Branch Manager

  • Sep 1987 - Nov 1989

  Assisted with planning, organizing, managing, and evaluating the performance of assigned staff. Assisted in ensuring branch team members complied with safety and other applicable policies, procedures, laws, rules, and regulations. Supported the branch team to ensure customer expectations were exceeded and goals obtained. Performed assigned duties of the Branch Manager, during absences.

• Executive Secretary for the Executive Vice President

  • Aug 1986 - Sep 1987

  Performed a variety of responsible and confidential administrative assignments. Assisted staff in composing correspondence, memoranda and announcements. Prepared a variety of confidential documents, some of which were sensitive in nature: letters, confidential loan documents, memoranda, and related correspondence. Maintained electronic and hard-copy records and files.



Erickson

• Legal Secretary

  • Jul 1985 - Aug 1986

  Performed a variety of responsible and confidential administrative assignments for the attorneys, assistant attorneys, law students and paralegals. Performed a variety of legal secretarial duties preparing confidential, legal documents and correspondence. Performed other duties or special projects, as required or assigned.