Sue O'Neil (Chambers)
VP of Partner Success at Madgex: A Wiley Brand- Claim this Profile
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Bio
Hanna Smith FCIPD
I've worked with Sue for 5 years. Sue set up our North American branch from scratch. That required meticulous planning, flexibility, patience and an innovative approach; an impressive skill set! She's has a real talent for seeing the clarity in any operation and transferring that into what clients and business need. Sue builds great client relationship's. She really takes time to understand their business and always delivers great results and solutions. Managing a team of different technical disciplines requires a good people manager, and that's what Sue is. It's a pleasure to work with her.
Alice Keogh
Sue is an incredibly good at what she does. She has this amazing balance of client servicing skills and technical knowledge that I aspire to be her one day! She has a unique ability to distill the business requirements to a client in such a way that helps them to understand their goals and think about different aspects of any technical project. At the same time, she ensures that the development teams are engaged with the technical requirements, leaving no stone unturned until a full scope of work is miraculously flushed out. Thorough, detail oriented, friendly and SMART are words I wouldn't hesitate to describe Sue with. Hopefully we cross paths again - she's a pleasure to work with!
Hanna Smith FCIPD
I've worked with Sue for 5 years. Sue set up our North American branch from scratch. That required meticulous planning, flexibility, patience and an innovative approach; an impressive skill set! She's has a real talent for seeing the clarity in any operation and transferring that into what clients and business need. Sue builds great client relationship's. She really takes time to understand their business and always delivers great results and solutions. Managing a team of different technical disciplines requires a good people manager, and that's what Sue is. It's a pleasure to work with her.
Alice Keogh
Sue is an incredibly good at what she does. She has this amazing balance of client servicing skills and technical knowledge that I aspire to be her one day! She has a unique ability to distill the business requirements to a client in such a way that helps them to understand their goals and think about different aspects of any technical project. At the same time, she ensures that the development teams are engaged with the technical requirements, leaving no stone unturned until a full scope of work is miraculously flushed out. Thorough, detail oriented, friendly and SMART are words I wouldn't hesitate to describe Sue with. Hopefully we cross paths again - she's a pleasure to work with!
Hanna Smith FCIPD
I've worked with Sue for 5 years. Sue set up our North American branch from scratch. That required meticulous planning, flexibility, patience and an innovative approach; an impressive skill set! She's has a real talent for seeing the clarity in any operation and transferring that into what clients and business need. Sue builds great client relationship's. She really takes time to understand their business and always delivers great results and solutions. Managing a team of different technical disciplines requires a good people manager, and that's what Sue is. It's a pleasure to work with her.
Alice Keogh
Sue is an incredibly good at what she does. She has this amazing balance of client servicing skills and technical knowledge that I aspire to be her one day! She has a unique ability to distill the business requirements to a client in such a way that helps them to understand their goals and think about different aspects of any technical project. At the same time, she ensures that the development teams are engaged with the technical requirements, leaving no stone unturned until a full scope of work is miraculously flushed out. Thorough, detail oriented, friendly and SMART are words I wouldn't hesitate to describe Sue with. Hopefully we cross paths again - she's a pleasure to work with!
Hanna Smith FCIPD
I've worked with Sue for 5 years. Sue set up our North American branch from scratch. That required meticulous planning, flexibility, patience and an innovative approach; an impressive skill set! She's has a real talent for seeing the clarity in any operation and transferring that into what clients and business need. Sue builds great client relationship's. She really takes time to understand their business and always delivers great results and solutions. Managing a team of different technical disciplines requires a good people manager, and that's what Sue is. It's a pleasure to work with her.
Alice Keogh
Sue is an incredibly good at what she does. She has this amazing balance of client servicing skills and technical knowledge that I aspire to be her one day! She has a unique ability to distill the business requirements to a client in such a way that helps them to understand their goals and think about different aspects of any technical project. At the same time, she ensures that the development teams are engaged with the technical requirements, leaving no stone unturned until a full scope of work is miraculously flushed out. Thorough, detail oriented, friendly and SMART are words I wouldn't hesitate to describe Sue with. Hopefully we cross paths again - she's a pleasure to work with!
Experience
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Madgex: A Wiley Brand
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United Kingdom
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Software Development
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1 - 100 Employee
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VP of Partner Success
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Sep 2018 - Present
Having now firmly established our North America regional office, I am now responsible for the overall strategic planning, development and execution of our partner success program with our key clients and client partners within the United States and Canada.
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Managing Director, North America
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Sep 2015 - Sep 2018
Responsible for the overall operation and expanding team for Madgex within North America.Role includes:* Managing North America operational effectiveness & alignment of the Canadian branch office* Advising and developing strategies & material for North America in Marketing, Sales, Product, HR, Client Services and Support* Technical solution development* Product and strategic partnership management* Developing and maintaining senior relationships within client base * Senior contact and speaker at industry & client events* Location management* Aligning the Canadian branch office culture with our UK head office * P&L management* Team management of Client Service and Account Management, Project and Support Development, Project Management, Business Development Show less
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Account Director, North America
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Mar 2012 - Sep 2015
Responsible for the Account Management for Madgex in North America covering clients from a wide variety of industries and locations.Role includes:* Commercial awareness - understand client organizations and businesses* Account development planning & projects - review existing opportunities for growth and methods to help our clients* Analytics/data interpretation to assist with client strategy* Develop and maintain senior relationships within client base* Market analysis - understand opportunities / threats to our clients / us* Product development - assisting in product development to align our product strategy with our client commercial and market requirements* New business development - providing support on new business development via presentations, collateral and responses to RFP's* Operations and Support - liaise business needs to support delivery of services* Client training Show less
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The Westhorpe Group
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Business Consulting and Services
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VP, Client Services
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Jan 2012 - Feb 2014
The Westhorpe Group is a business development consultancy made up of a cross section of experts lead by Paul Westhorpe, a veteran in the digital space and a career entrepreneur. As VP Client Services, I was responsible for the delivery of high-quality B2B software systems, integrations & programs for top-tier, market-leading clients. The Westhorpe Group is a business development consultancy made up of a cross section of experts lead by Paul Westhorpe, a veteran in the digital space and a career entrepreneur. As VP Client Services, I was responsible for the delivery of high-quality B2B software systems, integrations & programs for top-tier, market-leading clients.
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Bamboo Cricket
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United States
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Technology, Information and Internet
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1 - 100 Employee
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VP, Client Services
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Jun 2009 - Feb 2014
Responsible for managing the Client Services team for all aspects of client engagement. For clients, this includes initial client prospect analysis, requirements gathering, custom development scoping, customized program recommendations and implementation, ongoing account service and support. For the Bamboo Cricket team, this includes a continual evaluation of product innovation opportunities, refining internal processes, team and resource management, and financial management. Responsible for managing the Client Services team for all aspects of client engagement. For clients, this includes initial client prospect analysis, requirements gathering, custom development scoping, customized program recommendations and implementation, ongoing account service and support. For the Bamboo Cricket team, this includes a continual evaluation of product innovation opportunities, refining internal processes, team and resource management, and financial management.
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Yesmail
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United States
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Advertising Services
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1 - 100 Employee
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Account Director
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Jun 2006 - Mar 2009
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dthree
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Technology, Information and Internet
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1 - 100 Employee
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Director, Project Management Office
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Jan 2006 - May 2006
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Beer.com
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Mississauga, Ontario
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Director, Business Operations
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Mar 2004 - Dec 2005
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Integram Marketing Group
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Oakville, Ontario
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Director of Client Service
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Sep 2000 - Aug 2003
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PepsiCo
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United States
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Food and Beverage Services
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700 & Above Employee
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Sales Representative
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Sep 1999 - 2000
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Influence Marketing
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Canada
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Advertising Services
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1 - 100 Employee
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Account Manager
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May 1997 - Nov 1998
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Education
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1993 - 1997
McMaster University
B.Com, Commerce
Community
