Business & Communications Officer

• Nov 2018 - Present

Office Manager

• Apr 2016 - Nov 2018

Customer Relations Team Member - Clinical Receptionist

• Jun 2014 - Oct 2015

Front office reception. Diary management for 6 clinicians, knowledge based support for clinicians and clients and implementation of procedures to streamline the administrative processes in the practice. All daily admin tasks, including, payments, petty cash & banking, Updating and managing client files, Receiving and distribution of emails from clients. Invoicing and debtor control for 3rd party suppliers. client follow-ups. Front office reception. Diary management for 6 clinicians, knowledge based support for clinicians and clients and implementation of procedures to streamline the administrative processes in the practice. All daily admin tasks, including, payments, petty cash & banking, Updating and managing client files, Receiving and distribution of emails from clients. Invoicing and debtor control for 3rd party suppliers. client follow-ups.

Personal Assistant / Admin Manager

• 2000 - 2013

PERSONAL ASSISTANT TO OWNER Diary Management & out of town travel arrangements. Typing of quotations, submitting to client and follow-up. Receiving of all emails from clients and either assisting with the query, or forwarding through to the director. Liaising with Architects, Designers, Home Owners and contractors during installation. Assisting with all marketing; Designed company logo Designed all company stationary and brochures. Designed, developed and maintained the company website and social media presence. Designed print advertising and liaised with publications on budget and placements.OFFICE MANAGER Reception and call screening. General office filing & stationary. Invoicing on Excel, and logging sales invoices on spreadsheet. Banking, allocation of payments on spreadsheet.MAINTENANCE COORDINATOR Populating and maintaining the maintenance client spreadsheet. Typing and forwarding yearly maintenance contract to clients. Setting up appointments with clients for maintenance. Scheduling the daily maintenance for the team. Maintaining client job cards. Responsible for all correspondence and communication with clients, to ensure that any queries/complaints had a satisfactory outcome.

Personal Assistant

• Apr 1997 - Oct 1999

PERSONAL ASSISTANTTO MANAGING DIRECTOR AND EXECUTIVE DIRECTOR  Call screening. Company travel bookings. Diary management, scheduling meeting rooms. Typing of corporate client contracts. All personal banking and travel arrangements.CLIENT ACCOUNT MANAGER IN WEB DIVISION (April 1997 – March 1999) HTML Web site design and development Graphic design for websites, using Corel Suite Managed development client projects from initial design phase to sign-off. Communication management between the design and technical teams. Client correspondence and administration. Maintenance of web site and continued client account management, to ensure that the solution provided to the client kept current and viable for their business. Coordinate and manage all information on the company’s Intranet.