Experience

Pepper Advantage

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Operational Risk Analyst

  • Jan 2022 - Present

  Working as part of a team responsible for 2nd line of Defense (2LOD) within Pepper. Some of my current duties include the following: o I perform a risk-based point in time assessment and testing per the annual testing plan. This could be monthly testing, bi-monthly or quarterly testing on departments within the operations such as complaints department, ASU, mortgage restructure department,resolutions department etc.o Manage the process for monitoring and following up on Op Risk recommendations and treatment plans to resolve issues and improve processes as and when neededo Provide timely and accurate reporting of Peppers Operational risks to managers & stakeholders e.g. operations department, mandate holders and other relevant partieso Have input into the implementation of regulatory and operational risk control standards o I document risks then validate them through testing the company wide risk and control self-assessment process and monitor the progress of treatment plans across the business.o Preparing reports of identified operational & regulatory issues for external & internal stakeholderso Have input to any new business development as required Show less

• Relationship Manager in the Specialist Solutions Team

  • Jan 2012 - Dec 2021

  * 6 months secondment as a Team Leader in Mortgage Operations - Training, motivating, leading and developing a team to meet business targets for a new client. Managed any HR issues. Ensuring that all tasks and agents were complying with all policies, procedures and legislative requirements.* Wrote the SOP for MTR whilst delivering Mortgage to Rent training within Pepper* Liasioning with Architects, Engineers, Housing Bodies, Solicitors and other parties to gain a positive outcome for all borrowers within the MTR scheme. * Presented settlement requests from borrowers on a face to face basis or online. Preparing all information is correct and accurate.*Managing, analysing and evaluating borrowers financial circumstances and presenting findings and recommendations to mandate holders and senior management.* Assessing customers for other long term forbearance options such as Split Mortgage, Assisted Voluntary Sale, Supported Voluntary Surrender and Voluntary Surrender Show less



GE Money Financial Services Private Limited

• India
• Financial Services
• 1 - 100 Employee

• Customer Retention & Collections Agents

  • Jan 2005 - Dec 2011

  * Dealing with Customers who wanted to close their account with GE money and encouraging them to stay * Worked in different portfolios across the business namely auto, personal loans and commercial * Wrote over €9.5 million in sales in one year which was the highest value across the consumer channel * Dealing with Customers who wanted to close their account with GE money and encouraging them to stay * Worked in different portfolios across the business namely auto, personal loans and commercial * Wrote over €9.5 million in sales in one year which was the highest value across the consumer channel