Sue Luczyk

Software Support Manager at New Century Software
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Contact Information
us****@****om
(386) 825-5501
Location
Longmont, Colorado, United States, US
Skills

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5.0

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Lucette T. Hurley

Sue is best of the best as a Customer Care Manager. MoonFire Corporation provided the Minnesota State Mankato Annual Fund Call Center superior customer service support on a consistent, daily/weekly basis for almost two decades. The customer service support was always wonderful with every client interaction which is an impressive feat when there are hundreds of clients. Sue delivers expert results and is trustworthy, consistent and reliable. I give Sue my highest recommendation and she is a valuable team member!

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Experience

  • New Century Software
    • United States
    • Oil and Gas
    • 1 - 100 Employee
    • Software Support Manager
      • Jan 2016 - Present

      New Century Software is a leader in developing data management and integrity management solutions for the oil and gas pipeline industry. These pipelines transport natural gas and hazardous liquid petroleum products throughout the US and the world. New Century develops desktop, web and mobile applications that help pipeline operators manage information about pipeline assets and ensure safe operation.Software Support Manager• Supervise and mentor Software Support Analysts• Manage the escalation of support issues• Collaborate with the Development, DBA, Account Management, and Product Management Teams to ensure escalated tickets are resolved in a timely manner.• Collaborate with the Product Owners to ensure software bugs are resolved and enhancements are included in new releases• Develop processes and procedures to increase productivity and efficiency of Support Team• Resolve technical support issues• Participate on the Software Leadership Team

    • Software Support Analyst
      • Oct 2013 - Dec 2015

      As a Software Support Analyst, I offer support for New Century's GIS applications for pipeline operators and integrated energy companies, which includes researching complex issues, analyzing and updating customer data using MS SQL and Oracle tools, tracking solutions, and communicating resolutions to customers. This also includes participation in technical training programs, including determining training objectives and writing training programs which are conducted either via the web or at customer sites.Support Analysts are also involved in the direction and functionality of New Century's applications and we work closely with customers to determine their business needs and relay that information to the development and quality assurance teams.

  • RuffaloCODY
    • Customer Care Manager
      • Mar 2005 - Oct 2013

      Manage Customer Support Department for web-based software application for university and non-profit call centers. Support customers using SQL Server tools for database access. Manage Customer Support Department for web-based software application for university and non-profit call centers. Support customers using SQL Server tools for database access.

  • MoonFire
    • Customer Care Manager
      • 2005 - 2010

  • Cleo Wallace Center
    • Programmer/Analyst
      • 1995 - 2005

  • Progressive Management Systems
    • Programmer/Analyst
      • 1985 - 1988

Education

  • Central Michigan University
    B.S., Management Information Systems
    1977 - 1981
  • Central Michigan University
    -

Community

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