Experience

Mazza Mechanical Services, Inc.

• United States
• Facilities Services
• 1 - 100 Employee

• Service Administrator

  • Oct 1997 - Present

  - Schedules, directs and provides technical support for HVAC technicians to meet service demands and customer expectations.- Customer relationship management; liaison between HVAC technicians and customers.- Team lead; manages and communicates regularly with dispatch team to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements.- Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used.- Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department.- Monitors customer budgets, goals and objectives to ensure departmental profitability.- Reviews work orders, invoices and time reports for accuracy.- Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met.- Oversees assigned HVAC service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy when applicable.- Generate and develops maintenance/service agreements; estimates and generates repair bids for customers.- Work with other departmental managers to meet company and departmental goals and objectives.- Assists outside vendor with payroll to ensure accuracy.- Other tasks and responsibilities as required to maintain efficient department operations.- Proficient in Excel, Viewpoint application software, and LINC application management system.