Sue Kemp
Senior Sales / Internal Account Manager at Alliance Learning- Claim this Profile
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Topline Score
Bio
Chloe Ramsden
Sue is a hardworking individual who is very knowledgeable in her field. I have worked alongside her now for almost 9 years and she continues to help businesses with their training needs whilst identifying the best solution for them.
Mike Kershaw
always found susan great to work with
Chloe Ramsden
Sue is a hardworking individual who is very knowledgeable in her field. I have worked alongside her now for almost 9 years and she continues to help businesses with their training needs whilst identifying the best solution for them.
Mike Kershaw
always found susan great to work with
Chloe Ramsden
Sue is a hardworking individual who is very knowledgeable in her field. I have worked alongside her now for almost 9 years and she continues to help businesses with their training needs whilst identifying the best solution for them.
Mike Kershaw
always found susan great to work with
Chloe Ramsden
Sue is a hardworking individual who is very knowledgeable in her field. I have worked alongside her now for almost 9 years and she continues to help businesses with their training needs whilst identifying the best solution for them.
Mike Kershaw
always found susan great to work with
Credentials
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ILM - certifiacte in Leadership & Team Skills Level 2
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Experience
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Alliance Learning
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United Kingdom
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Education Management
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1 - 100 Employee
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Senior Sales / Internal Account Manager
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Aug 2014 - Present
To assist in the commercial sales provision to achieve agreed financial and delivery targets in the specified contractual customer and quality improvement requirementsTo acquire the knowledge and skills across the whole organisation to support the Chief Executive and in the absence of the Head of CommercialAchieve sales and recruitment yearly KPI targetsFully understand and maintain vast knowledge of all Alliance Learning products including commercial sales, and apprenticeshipsFully understand and maintain vast knowledge of client’s business and competitionPro-actively find new ways to build the clients business and grow accountsGenerate new business through telesales converting a minimum of 2 out of 10 calls into successful outcomesIdentify the need for any additional marketing material/literature when necessaryJoint involvement in development of annual marketing planMonitor sales and recruitment staff to ensure that the team generate new business and meet individual targets/KPIsTo promote Alliance Learning services to all companies who could be potential customers for commercial or funded servicesLiaise with all sub contract deliverers in the absence of Head of CommercialMonitor and achieve individual and team targets in line with agreed profiles and report to Executive teamCo-ordinate and oversee sales and recruitment issues and operational functions on a daily basis with teamSupport Executive team to ensure monthly team targets/KPIs are achieved Show less
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Internal Account Manager
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Nov 2006 - Aug 2014
Main Duties to Increase sales income through internal sales activities, fully understand and maintain vast knowledge of all Alliance Learning products includingcommercial sales and apprenticeships. Fully understand and maintain vast knowledge of client’s business and competition & proactively find new ways to build the clients business and grow account. Establishing and maintaining strong client relationships through regular close contact account management. I am primary point of contact for allocated client accounts, interact with other departments when handling campaign startups, to increase the income generated in conjunction with actively encouraging companies/clients to take on apprenticeships, I must process sales enquires with 1 day of receipt and follow up quotes within 3 days of dispatch support sales Head of Department with allocation of subcontractors when required.To generate new business through telesales, generate business orders for the achievement of sales targets, I Identify the need for any additional marketing material/literature when necessary with Joint involvement in development of annual marketing plan.At all times I ensure a high standard of Customer Service, promote Alliance Learning (all divisions) to all interested parties through a wide range of events & ensure that I uphold the company’s Equal Opportunities Policy at all times. Show less
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The One Account
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Financial Services
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1 - 100 Employee
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The One Account
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Jan 2004 - Mar 2006
2004 - Responsible for completing day to day workloads, servicing customer accounts in the way of bank transactions etc. over the phone, while taking calls from internal and external customers, such as Solicitors & Land Registry handling numerous queries some of which involved resolving customer concerns at first point of contact, in doing so ensuring any issues did not escalate into complaints, I also assisted Level 3’s staff and line Managers. 2005 – I was approached to join the redemption team, which involved preparing final redemption statements for customers, transferring funds and liaising with Solicitors, Redemptions at times could be a very busy department with increasing pressure; I worked well under some very demanding periods whilst maintaining high working standards. On several occasions I was approached by colleagues for assistance and advice regarding account queries both from Customers & Solicitors, I took ownership to resolve any issues. 2006 – the Redemption department was relocated to Norwich, after the migration took place we conducted HR audits on behalf HR Shared services , this involved retrieving files from areas in the RBS group and conducting audit checks, my attitude, commitment and determination played a major part in keeping the team motivated during the transition. I became a reference point for colleagues and took control of situations by organizing the work loads and filing system. I have also been involved in other projects such as Team Based Problem Solving, on the spots with Directors of RBS and action plans. Whilst at RBS I worked my way up from a level 1 to a Level 3 which involved more responsibility, assisting my line managers whilst continuing to take customer call and enquiries. Show less
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Education
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2014 - 2015
Alliance Learning
ILM Certificate in Leadership & Team Skills, Sales - Health & Safety Training -
2010 - 2012
Alliance Learning
Aprenticeshjp Programme Customer Service, Level 2+3 -
1981 - 1986
st Josephs Roman Catholic High School & Sports College
Community
