Experience

Advanced Medical Simulation Online

• Education Administration Programs

• Course Administrator

  • May 2017 - Present

  Cardiff, United Kingdom Managing and organising a new set of students at each new intake. Creating and editing online course content, and ensuring in course work deadlines are adhered to. Organising and scheduling practical exams, in the UK and overseas. Dealing with any student query, interruptions of study, or deferrals of course intake. Recruiting students at each new intake, and answering any questions. Updating website information. Private Practice (Medical) letters and administration.



March

• Belgium
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• Report Analyst

  • Sep 2000 - Apr 2017

  Cardiff, United Kingdom Providing daily, weekly and monthly management reports, analysing new and renewal business, lost business, and telephony reports. Additional duties included procurement, audits, and quality control.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Manager

  • Feb 1991 - Sep 2000

  Cardiff, United Kingdom Manger of a call centre for motor insurance, dealing with High Net Worth clients. Managing a team of Supervisors, responsible for a team of customer advisors. Duties included dealing with complaints, managing work force cover, ensuring SLA adhered to, and general management duties.



Hill House Hammond

• United Kingdom
• Insurance
• 1 - 100 Employee

• Insurance Broker

  • Sep 1988 - Feb 1991

  Newport, United Kingdom Customer advisor for a customer facing insurance brokers on the high street.