Experience

Indigo Vehicle Solutions

• Australia
• Automotive
• 1 - 100 Employee

• Accident Management Specialist

  • Feb 2022 - Present



Pro-Insure Pty Ltd

• Claims Executive

  • Aug 2021 - Feb 2022



PSC Insurance Group

• Australia
• Insurance
• 100 - 200 Employee

• Claims Executive

  • May 2021 - Aug 2021



Compass Asset Management

• Receptionist / Administration

  • Jan 2020 - May 2021

  ● Receiving visitors at the front desk. ● Answer, screen and forward incoming phone calls. ● Provide basic and accurate information in-person and via phone/email. ● Taking and ensuring messages are passed to the appropriate staff member on a timely basis. ● Ensure the reception area and kitchen is tidy and presentable. ● Administrative support. ● Data entry and system updates. ● Update calendars and schedule meetings. ● Issuing work orders to trade suppliers. ● Providing keys to trade suppliers. ● Processing trade supplier invoices. ● Receive, sort, distribute and dispatch daily mail / deliveries. ● Managing office supplies (stationery and kitchen stock). ● Completing Rental References for various agencies.



Sue's Ironing Service

• Owner

  • Feb 2014 - Jan 2020

  • Started an ironing service company in 2014 as a stay at home parent and built and retained a loyal client portfolio • Scheduled and confirmed customer appointments • Managed financials and tax returns • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business • Capitalized on social media platforms such as Facebook to increase market awareness • Started an ironing service company in 2014 as a stay at home parent and built and retained a loyal client portfolio • Scheduled and confirmed customer appointments • Managed financials and tax returns • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business • Capitalized on social media platforms such as Facebook to increase market awareness



Maven Hotel Supplies

• Data Entry

  • Apr 2015 - Aug 2016

  • Contacting potential clients and obtaining information needed by the sales team • Updated spreadsheets sent weekly to the sales team • Verified accuracy and validity of data entered in databases • Entered client information into databases quickly and with minimal errors • Contacting potential clients and obtaining information needed by the sales team • Updated spreadsheets sent weekly to the sales team • Verified accuracy and validity of data entered in databases • Entered client information into databases quickly and with minimal errors



Combined, a Chubb Company

• United States
• Insurance
• 700 & Above Employee

• Appointment Setter

  • Aug 2014 - Dec 2014

  • Acted as first point of contact and set appointments for prospective clients • Scheduled consultations for potential customers • Scheduled and confirmed appointments and meetings for Combined Insurance • Acted as first point of contact and set appointments for prospective clients • Scheduled consultations for potential customers • Scheduled and confirmed appointments and meetings for Combined Insurance



MidCity Property Services (Pty) Ltd

• Senior Claims Administrator

  • Feb 2005 - Jan 2014

  Claims • Correspondence with clients in person / via telephone and e-mail • Building and maintaining strong relationships with panel builders and clients • Monitor and review building reports, scopes of work and quotes • Submitting new claims and documentation to Insurance Companies • Liaising with Insurance Companies and Assessors • Appointing panel builders • Quality control • Assess, review and submit repair invoices for payment • Ensure a positive experience and outcome for clients • Assisting other staff member with problematic claims and difficult clients Underwriting: • Administration of Policy Renewals, Sum Insured Amendments, Quotations, New Policies, Endorsements • Correspondence with Insurers and Clients regarding the underwriting of policies • Assuming the Insurance Brokers responsibilities when he is unavailable / on leave Admin Duties: • General Administration, Filing and Archiving • Administration of the Broker's Diary • Policy Reconciliation • Reconciliation of monthly and annual commission received • Preparation of data for monthly financial meetings • Data Capturing, up loading and saving of documentation on the Stratsure program • General Office Management • Ordering and keeping stock of stationary and paper • Filing room administration for the entire department Receptionist: • Operated multi-line telephone system • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs • Typing of meeting minutes • Printing and Dispatching of Meeting Notices • Printing and Dispatching of Monthly Body Corporate Levy Statements • Provided clerical support to company employees by copying, faxing and filing documents • Routed incoming mail and messages to relevant personnel without delay



Blockbusters

• Retail Manager

  • Jan 2002 - Feb 2005

  • Completing movie bookings for customers • Creating new customer accounts • Ordering and administrating new stock • Managing Weekly Staff Roster • Opening and Closing the store • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized • Trained team members in successful strategies to meet operational and sales targets • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets • Controlled store inventory and reviewed cash handling, operations reports and daily cash up



Spar

• Cashier

  • 2001 - 2002

  Key Responsibilities: General Cashier duties. Daily till cash up. Key Responsibilities: General Cashier duties. Daily till cash up.



Dros Restuaruant

• Waitress

  • 2001 - 2001

  Key Responsibilities: Set up and preparation of the restaurant. Cleaning of your daily section. Serving customers. Evening shift cleaning and preparation for the following day. Key Responsibilities: Set up and preparation of the restaurant. Cleaning of your daily section. Serving customers. Evening shift cleaning and preparation for the following day.