Experience

Jay Group

• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Administrative Coordinator

  • Feb 2016 - Present

• Contact Center Supervisor

  • Oct 2013 - Present

  Oversee a team of 25 to 50 CSR's for account performance and payroll.. Manage daily operation for 7 client accounts. Monitor KPI's and implement processes for improvements in underperforming areas.Support fellow contact center supervisors during evening hours.



Metro Bank

• United States
• Banking
• 700 & Above Employee

• Assistant Branch Manager

  • 2006 - 2010

  Oversaw a staff of 10 to 12 tellers and 4 CSR's. Responsible for compliance to all regulations. Assisted Store Manager with growing our business clients. Responsible for growing individual accounts and loans. As a team we exceeded our loan goals and placed 3rd out of 34 branches. We also placed 5th in overall growth in the same year. Oversaw a staff of 10 to 12 tellers and 4 CSR's. Responsible for compliance to all regulations. Assisted Store Manager with growing our business clients. Responsible for growing individual accounts and loans. As a team we exceeded our loan goals and placed 3rd out of 34 branches. We also placed 5th in overall growth in the same year.



Uni-Mart Inc.

• State College, Pennsylvania Area

• Area Supervisor and New Store Co-ordinator

  • 1976 - 2006

  Originally started as an Assistant Store Manager for PenSupreme Inc. (Convenience Stores). Promoted to Store Manager and was assigned to 4 different locations. Promoted to Store Trainer for new Assistant Mangers and new Store Managers. During this time, the stores were purchased by Getty, Inc. Continued as Store Trainer until I was promoted to Area Supervisor. Stores were then leased to Uni-Marts, Inc. During this leasing period I oversaw a group of 8 to 10 convenience stores. I remained with Uni-Marts, Inc. when the lease ended and continued as an Area Supervisor. I eventually supervised a group of 15 cigarette outlets, in 3 states, for Uni-Marts, Inc. I was promoted to New Store Co-Ordinator for Choice Cigarette outlets and continued in that position until all stores were opened. Show less