Experience

Charities Trust

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Head of Transformation

  • Mar 2023 - Present



Parliamentary and Health Ombudsman

• Manchester, England, United Kingdom

• Programme Manager

  • Jan 2021 - Mar 2023



Kinelawly Consultancy Ltd

• North West

• Director

  • Nov 2017 - Mar 2023

  Experienced and qualified Programme and Project professional. Pragmatic and innovative with a proven ability to apply clear thought and reasoning in high pressure situations; recognised as an effective and influential communicator who quickly gains the respect and trust of peers and stakeholders at all levels. Well experienced in operating across organisational boundaries – leading to the development of robust business relationships. I have strong interpersonal skills, and a proven ability to deliver to stretching deadlines, often by leveraging networks and using influencing skills. Highly motivated and adaptable with an unquestionably strong work ethic. Able to build and lead teams by developing and sharing a vision for success. A naturally collaborative approach to managing both direct reports, team members and stakeholders - focuses on 'bringing the best out' in people that has resulted in an impeccable delivery track record. Pragmatic and innovative with a proven ability to apply clear thought and reasoning in high pressure situations; recognised as an effective and influential communicator who quickly gains the respect and trust of peers and stakeholders at all levels. Well experienced in operating across organisational boundaries – leading to the development of robust business relationships. I have strong interpersonal skills, and a proven ability to deliver to stretching deadlines, often by leveraging networks and using influencing skills. Highly motivated and adaptable with an unquestionably strong work ethic. Able to build and lead teams by developing and sharing a vision for success. A naturally collaborative approach to managing both direct reports, team members and stakeholders - focuses on 'bringing the best out' in people that has resulted in an impeccable delivery track record. Show less



Kindertons Accident Management

• United Kingdom
• Legal Services
• 200 - 300 Employee

• Programme Manager

  • Jul 2020 - Jan 2021



Kinelawley Consultancy Ltd

• Available for my next role

  • Jun 2020 - Jun 2020



Parliamentary and Health Service Ombudsman

• United Kingdom
• Government Administration
• 200 - 300 Employee

• Programme Manager

  • Aug 2019 - Jun 2020

  Management and implementation of the Casework Management System into MS Dynamics, Working with cross organisation teams and third parties. This was a project in intensive care that required strong leadership and direction and which I was able to re-build confidence in the project board and project team to deliver. Management and implementation of the Casework Management System into MS Dynamics, Working with cross organisation teams and third parties. This was a project in intensive care that required strong leadership and direction and which I was able to re-build confidence in the project board and project team to deliver.



Kinelawley

• Available for next contract Project Manager role

  • Jun 2019 - Aug 2019



Your Housing Group

• United Kingdom
• Construction
• 300 - 400 Employee

• IT Project Manager

  • Nov 2018 - Aug 2019

  Reporting to the ICT Director full management and implementation of the Digital Solutions Project and Compliance into MS CRM, Working with an agile methodology. The main platform has been CRM Dynamics including the portal, with integration to other applications. Reporting to the ICT Director full management and implementation of the Digital Solutions Project and Compliance into MS CRM, Working with an agile methodology. The main platform has been CRM Dynamics including the portal, with integration to other applications.



Barratt Developments plc

• United Kingdom
• Construction
• 700 & Above Employee

• GDPR Programme Manager

  • Sep 2017 - Aug 2018

  Reporting to the Director of Sales & Marketing, full management and implementation of the GDPR Programme with five workstreams across the Group including IT, Sales & Marketing, Legal, Operational & Non Digital and HR & Employees. Working with Price Waterhouse Coopers and NCC Group to ensure Programme and GDPR Compliance. Project was on flight and lacked governance and control, was able to introduce management routines and instil confidence in key stakeholder on a plan to implement the processes required. Show less



Ombudsman Services

• United Kingdom
• Non-profit Organizations
• 200 - 300 Employee

• Head of Business Improvement and Change Support

  • Jul 2015 - Aug 2017

  As a newly formed function in July 2015 I worked closely with the Director of Change and Transformation in defining the structure and strategy for the department as well as defining and implementing processes and methodologies for Business Improvement, Change delivery and PMO.Part of the Change and Transformation team implementing controlled change consistently and transforming the business through encouraging and supporting long term strategic thinking.Prioritising and managing change effectively and efficiently to achieve business objectives and ensure that change is delivered to the end user using appropriate tools and methods. Show less

• Project Manager

  • Jul 2014 - Jul 2015

  Initially working on a Growth Programme, the aim of which was to manage a number of coordinated work streams working with SME’s across each area of the business to deliver the company’s growth strategy. This project was aligned to the company’s strategic aims and clear benefits and measurement criteria had to be agreed and monitored. Following this I was asked to manage the rescue of the core platform project including getting the project and programme of work into a stable position and migrating remaining energy and communications companies from the legacy system onto the new platform. This involved working closely with the Project Sponsor and building an effective working relationship to instill confidence in the Executive and the rest of the business that the team could deliver. The role has involved managing a team of developers, business analysts and change support to coordinate and implement the project initiatives from development into a live operational environment. Show less



Bibby Financial Services

• United Kingdom
• Financial Services
• 500 - 600 Employee

• Project Manager

  • Apr 2013 - May 2014

  Working with the Global CRM Manager to deliver the Global CRM Project and Director of Change to deliver a complaints project in collaboration with ABFA. Working with the Global CRM Manager to deliver the Global CRM Project and Director of Change to deliver a complaints project in collaboration with ABFA.



Ombudsman Services

• United Kingdom
• Non-profit Organizations
• 200 - 300 Employee

• Programme Manager (Contract)

  • Apr 2012 - Jan 2013

  Ombudsman Service provides a dispute resolution service for the Communications, Energy, Property and Copyright Licensing industries and is governed by Ofcom and Ofgen. Delivering the Customer Journey Programme whose aim was to deliver an enhanced streamlined journey to drive down case handling times and reduce the cost to serve. Ombudsman Service provides a dispute resolution service for the Communications, Energy, Property and Copyright Licensing industries and is governed by Ofcom and Ofgen. Delivering the Customer Journey Programme whose aim was to deliver an enhanced streamlined journey to drive down case handling times and reduce the cost to serve.



Virgin Money

• United Kingdom
• Financial Services
• 700 & Above Employee

• Project Manager

  • 2011 - 2012



Assurant

• United States
• Insurance
• 700 & Above Employee

• Senior Project Manager

  • Jun 2009 - Dec 2010



Moneysupermarket Group

• United Kingdom
• Software Development
• 400 - 500 Employee

• IT Operations Manager

  • Jul 2005 - Mar 2009



Fraser Eagle

• Project Manager

  • 2002 - 2005



TopJobs.co.uk

• Manager

  • 1998 - 2001