Sue Austin

Service Desk Manager at Oxford Brookes University
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Chipping Norton, England, United Kingdom, UK
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • ITIL® Intermediate certificate in IT Service offerings and Agreements
    BCS, The Chartered Institute for IT
    Nov, 2017
    - Oct, 2024
  • ITIL® Intermediate Certificate Operational Support & Analysis
    BCS, The Chartered Institute for IT
    Mar, 2013
    - Oct, 2024
  • ITIL® Foundation Certificate in IT Service Management
    BCS, The Chartered Institute for IT
    Jul, 2012
    - Oct, 2024

Experience

  • Oxford Brookes University
    • United Kingdom
    • Higher Education
    • 700 & Above Employee
    • Service Desk Manager
      • Jun 2011 - Present

      Manage the1st line support of IT, AV and telephony for students, staff and externals at Oxford Brookes University.

    • IT Help Desk and Information Office Manager
      • Sep 2008 - Jun 2011

    • Senior Technical Analyst (Advisory)
      • Nov 2000 - Sep 2008

    • Technical Analyst (Advisory)
      • Nov 1998 - Nov 2000

    • Administration Assistant
      • Oct 1993 - Nov 1998

  • BT Group
    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Clerical Officer
      • Mar 1980 - Oct 1993

      Employed in the Finance department analysing supressed telephone bills for customers and advising customers on bill queries. Employed in the Finance department analysing supressed telephone bills for customers and advising customers on bill queries.

Education

  • Oxford Brookes University
    Post Graduate Diploma Management Studies, Management
    2003 - 2005

Community

You need to have a working account to view this content. Click here to join now