Experience

Healthix

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director, Customer Support

  • Jan 2021 - Present

  Management and oversight of all Customer Support activities.

• Vice President, Customer Success

  • Apr 2020 - Jan 2021

  Reporting to the Senior Vice President of Solutions & Member Engagement, I will be leading the newly established Customer Success department at Healthix. In this role, my priorities will initially include working to facilitate a smooth transition of NYCIG clients into the Healthix environment, increasing utilization and customer satisfaction with Healthix products and services, and collaborating with Member Services & Business Development to meet organizational goals. I specialize in client relationship building and developing strategies to resolve issues of multidisciplinary teams composed of clinicians, medical office support staff, and payers to improve access and utilization of up-to-date health data. Prior to working in the HIE arena, I have held positions at Stony Brook Medicine, Columbia University and Memorial Sloan Kettering Cancer Center.



NY Care Information Gateway

• Chief Client Engagement Officer

  • Jan 2019 - Apr 2020

• Senior Director of Client Services, Marketing & Outreach

  • May 2015 - Dec 2018

  Oversight of Health Information Exchange (HIE) operations, adoption, outreach, auditing and marketing.



E-Health Network of Long Island

• Associate Director

  • Jul 2014 - May 2015

  Assist the Executive Director in the daily administration and overall management of this regional health information organization (RHIO). This RHIO is a not-for-profit organization made up of hospitals, doctors, extended care facilities and other providers in the community all with the common goal of improving care to patients through the provision of immediate consented information in a secure environment. Assist the Executive Director in the daily administration and overall management of this regional health information organization (RHIO). This RHIO is a not-for-profit organization made up of hospitals, doctors, extended care facilities and other providers in the community all with the common goal of improving care to patients through the provision of immediate consented information in a secure environment.



Clinical Practice Management Plan/Stony Brook University

• Director, Marketing, Communications and Practice Services

  • Nov 2005 - Jun 2014

  Oversight of all promotion and web development for 18 Faculty Practices of the Clinical Practice Management Plan. Oversight of all promotion and web development for 18 Faculty Practices of the Clinical Practice Management Plan.



Columbia University

• United States
• Higher Education
• 700 & Above Employee

• Director of Marketing & Outreach, Division of Medical Oncology

  • Jan 1996 - Aug 1997

  Reported to Division Administrator and Chief of Medical Oncology -- physician referral, intake, marketing, outreach coordination for division, oversight of satellite chemotherapy unit and practice Reported to Division Administrator and Chief of Medical Oncology -- physician referral, intake, marketing, outreach coordination for division, oversight of satellite chemotherapy unit and practice



Columbia University, Department of Medicine

• United States
• Medical Practices

• Ambulatory Operations Manager

  • Jun 1994 - Jun 1996

  Satellite location development, oversight and marketing for new outpatient location for department of medicine. Internal Medicine specialty practices, Center for Women's Health and comprehensive corporate health programs all established at this location. Recruited and managed all staff, established onsite infusion center for division of medical oncology as well. Satellite location development, oversight and marketing for new outpatient location for department of medicine. Internal Medicine specialty practices, Center for Women's Health and comprehensive corporate health programs all established at this location. Recruited and managed all staff, established onsite infusion center for division of medical oncology as well.



Memorial Sloan-Kettering Cancer Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Practice Coordinator

  • Jun 1991 - Jun 1994

  Oversight of outpatient oncology operations and new site development. Oversight of outpatient oncology operations and new site development.