Experience

Sharaf Tours

• United Arab Emirates
• Travel Arrangements
• 1 - 100 Employee

• Senior Executive

  • Jan 2019 - Present

  • Successfully converted 80% of MICE queries from Israel market, resulting in 30% revenue increase, by developing and presenting comprehensive proposals that met clients' requirements and executed with excellent reviews. • Led the planning and execution of various projects, including 150 pax American Cruise liner World Cruise Event at Armani Pavilion, 80 pax Japan based Corporate's Global Event associated with F1, and numerous projects ranging from 25 to 100 pax, from Israel market, taking complete ownership of the projects from supplier sourcing to closing of files. • Served as Second in Charge Project Assistant for various high-profile events, including 650 pax Annual Event Project from Italy, 80 pax High Profile Global MICE Group from Israel, 250 pax project from Israel, and 650 pax Japan based Automobile Group Project from Japan. • Conduct thorough research and design product compositions to meet RFP requirements. • Developed strong relationships with suppliers, vendors, and service professionals for high-quality services and customer satisfaction. • Assisted other divisions during staffing shortages at hotels, event venues and airport. • Analyze customer feedback data to ensure high satisfaction rates and identify areas of improvement. • Orchestrated and facilitated, customized RECCE trips for prominent clients from Europe and Israel Show less



Discovery Travel LLC

• Dubai

• Business Development | MICE Sales and Operations

  • Oct 2015 - Dec 2018

  Spearheaded the development of leisure business from new source markets, resulting in sales turnover of close to 2 million within 24 months. Represented the company at ITB 2016 and numerous trade shows in India, establishing strong relationships with key stakeholders and driving business growth. Achieved remarkable 40% growth in revenue by increasing business volume from both existing and new markets. Played pivotal role in collaborating with a key MICE partner in India and leading the successful execution of 365pax Pharma Group project in 2017. Developed strategic alliances with trade partners from new source markets, driving long-term results and opening-up new business opportunities. Fostered excellent rapport with vendors and other stakeholders, effectively communicating and influencing people at all levels, both within and outside the organization. Conducted quality analysis and implemented effective improvement initiatives, contributing to the overall success of the business. Show less



Le Passage to India

• India
• Travel Arrangements
• 100 - 200 Employee

• Deputy Manager

  • Aug 2005 - Jul 2015

  Started as an Airport Representative in 2005 and advanced through various roles to become a key team member in the Inbound Division for Leisure and MICE. Managed the successful 80-pax Incentive project from Italy in 2007. Generated and converted leads from local sources while identifying, guiding, and managing resources to ensure exceptional service quality. Successfully negotiated with suppliers for core competency to deliver optimal results. Took complete ownership of files from diverse markets including Scandinavian countries, Germany, France, UK, and Italy. Supervised and mentored new joiners, a team of 05 executive colleagues, and 03 frontline operational colleagues to deliver first-rate experience to guests visiting Kerala. Conducted feedback collection and evaluation to continually improve service, offering suggestions and recommendations. Show less