Network and Project Coordinator

• Oct 2021 - Present

Support Desk and Network Officer

• Dec 2018 - Nov 2021

Managed the support desk operations, providing technical support to a large user base of over 1100 end-users, ensuring quick resolution of technical issues and delivering exceptional customer service.Oversaw the network infrastructure, maintaining its stability, security, and efficient performance for 300 staff members, resulting in minimal network downtime and uninterrupted operations.Successfully led the configuration and rollout of a new WiFi controller, improving connectivity for 110 devices throughout the organisation. Played a vital role in the seamless switch replacement process, upgrading switches without causing disruptions to daily operations. Show less

Junior Network Administrator

• Aug 2018 - Dec 2018

Collaborated closely with senior network administrators to ensure optimal performance and functionality of the network infrastructure. Demonstrated proactive approach by conducting regular network monitoring, swiftly identifying and resolving connectivity issues to minimise disruptions for both staff and students. Delivered technical support to end-users, promptly addressing network-related queries and resolving issues, ensuring seamless operations and user satisfaction. Collaborated closely with senior network administrators to ensure optimal performance and functionality of the network infrastructure. Demonstrated proactive approach by conducting regular network monitoring, swiftly identifying and resolving connectivity issues to minimise disruptions for both staff and students. Delivered technical support to end-users, promptly addressing network-related queries and resolving issues, ensuring seamless operations and user satisfaction.