Experience

Justworks

• United States
• Human Resources Services
• 700 & Above Employee

• Manager, Customer Success

  • Dec 2021 - Present



Eagle Services, Facility Solution Company

• Mumbai

• Director

  • Aug 2012 - Present

  Part owner of the company. Part owner of the company.



Intercruises Shoreside and Port Services

• Spain
• Travel Arrangements
• 700 & Above Employee

• Director of Port Agency, Northeast US

  • Nov 2017 - Dec 2021



Carnival Cruise Line

• Travel Arrangements
• 700 & Above Employee

• Guest Services Manager

  • 1995 - 2013

  As Guest Services Manager, I was: • Responsible for guest satisfaction by ensuring that guests had everything necessary to enjoy their stay onboard. • Leader of training and development for Guest Service Associates, who worked the front desk. • Responsible for overseeing the check-in and debarkation process of about 3,500 guests weekly. • Leader of Guest Safety Focus Team, which was responsible for analyzing and discovering root cause of guest accidents. • Crisis Manager, who was responsible for assisting grieving families when faced with tragedy, medical emergencies, or incidents that inflect emotional trauma. • A liaison with US federal officials and port authorities of various countries to ensure compliance of various requirements prior calling a port of call.