Experience

Agarwal Estates

• India
• Real Estate
• 1 - 100 Employee

• Property Consultant Manager

  • Feb 2023 - Present

  Bengaluru, Karnataka, India I am a passionate Property Management Consultant with 8 years of experience in the industry. I know what it’s like to go the extra mile to drive growth. Customer relations, business development, Rental Management and Property Management are some of the things I am passionate about and driven to excel at every day. I am highly skilled at closing deals, and managing customer relationships and I am also adept at CRM software, B2B Bricks, Cloud Yogi, and MS Office. I had… Show more I am a passionate Property Management Consultant with 8 years of experience in the industry. I know what it’s like to go the extra mile to drive growth. Customer relations, business development, Rental Management and Property Management are some of the things I am passionate about and driven to excel at every day. I am highly skilled at closing deals, and managing customer relationships and I am also adept at CRM software, B2B Bricks, Cloud Yogi, and MS Office. I had previously worked at Commonfloor, Nestaway and Propdial where I have demonstrated my Personal skills, client management skills and in Operational potential. I am open to forming new connections. Reach out to me at sudhir@agarwalestates.com. Show less



PROPDIAL (प्रॉपडायल)

• India
• Real Estate
• 1 - 100 Employee

• Operation Lead

  • Jul 2018 - Feb 2023

  Bengaluru, Karnataka, India Job Responsibilities: ● • Management of Property Maintenance services team (Inspection, Repairs, Painting, Cleaning & Maintenance) ● • Management of tenant onboarding services (Agreement signing, Rent, SD and document management) ● • Management of Customer Support Services (Answering the support queries on calls & over emails, ● • Management of Renewal Services (Renewing the tenant and owner contract, negotiating Rent & terms) ● • Management of Retention & Termination… Show more Job Responsibilities: ● • Management of Property Maintenance services team (Inspection, Repairs, Painting, Cleaning & Maintenance) ● • Management of tenant onboarding services (Agreement signing, Rent, SD and document management) ● • Management of Customer Support Services (Answering the support queries on calls & over emails, ● • Management of Renewal Services (Renewing the tenant and owner contract, negotiating Rent & terms) ● • Management of Retention & Termination Services (Liaising with the tenant / owner during the contract termination to ensure smooth takeover / handover with accounts settled) ● • Management of Accounts Recovery Services team (Ensure that the rent and SD of all the customers (Owners / Tenants) are received on time – Chase the defaulters to pay up the outstanding dues) ● • To do suitable pricing of the properties to ensure proper traction of the inventory by the target customer base. ● • Taking care of proper online marketing of the projects of the customer to generate adequate number of inquiries. ● • Handling the team posting the customer’s property on the website to ensure proper display of the content. ● Coordinating with sales team to improve upon the services as per the feedback received from the client Show less



NestAway Technologies Pvt Ltd

• Senior Executive Operations

  • Jun 2016 - Jun 2018

  Bangalore Move-in & move out: • DAILY: Prepare the full MIMO kits for all scheduled move-ins for the next day. • DAILY: Follow up with all MIMO executives during the beginning and end of the day for success/failure of MIMO for the day. • DAILY: Follow up with tenants and schedule future MIMO, with verification of ID/Address proof (move-ins). • DAILY: Track on failed/delayed MIMO along with move-ins without full kit and move-out without checklist completion. Ensure closure. • DAILY:… Show more Move-in & move out: • DAILY: Prepare the full MIMO kits for all scheduled move-ins for the next day. • DAILY: Follow up with all MIMO executives during the beginning and end of the day for success/failure of MIMO for the day. • DAILY: Follow up with tenants and schedule future MIMO, with verification of ID/Address proof (move-ins). • DAILY: Track on failed/delayed MIMO along with move-ins without full kit and move-out without checklist completion. Ensure closure. • DAILY: Randomly call tenants and get feedback of ratings for MIMO experience. Understand the gaps and discuss with the manager to fix them. • WEEKLY: Report all partial/unsuccessful MIMO with appropriate reasons. • WEEKLY: Field visit summary and action plans for improvements. S & M: • DAILY: Update all "escalated tickets" with current "ACTION TAKEN" and "ACTION PLAN" • DAILY: Review all tickets "Scheduled" for the day and ensure vendors are assigned and executing the job. • DAILY: Review all overdue tickets (past scheduled date) and assign for completion at high priority. • DAILY: Random check with the tenants on the ratings/feedback on the service done. • ALTERNATE DAY: Update status of each ticket pending, with "ACTION TAKEN" and "ACTION PLAN" • DAILY: Ensure ticket resolution within 3 days of creation or on the scheduled date. Try to advance the scheduled date for future schedules and push for closure. • WEEKLY: Field visit along with a vendor on round-robin fashion to understand difficulties/improvement areas. • WEEKLY: Report on all S&M tickets not resolved on the day of schedule/3 days of creation with appropriate reasons. Show less



CommonFloor.com

• India
• Technology, Information and Internet
• 300 - 400 Employee

• Quality Analyst

  • Jul 2014 - Jun 2016

  Domlur • Analyzing the agent’s calls and providing valuable feedback to call center. • Auditing calls recorded to check for the accuracy • Providing accurate feedback-ensuring that all quality guidelines are met. • Call calibrations’ • Publishing daily weekly & monthly reports. • Keeping a track of agent's KPI & PIP. • New agent certification. • Escalation handling.



Celtycs Outsourcing Services Pvt Ltd

• India
• Business Consulting and Services
• 1 - 100 Employee

• QA

  • Jun 2011 - Jun 2014

  Bengaluru Area, India • Analyzing the agent’s calls and providing valuable feedback to call center & client. • Auditing calls recorded to check for the accuracy • Providing accurate feedback-ensuring that all quality guidelines are met. • Call calibrations. • Publishing weekly & monthly reports. • Preparing data base from (Daily interaction report )& share it to call center for requesting calls • Calls download & upload. • Doing re audits & modification for remote auditor.



Cello Pens Pvt. Ltd

• Consumer Goods
• 1 - 100 Employee

• Store Incharge

  • Mar 2008 - May 2011

  Daman & Diu Gujarat