Sudhanshu K.
Data Analyst at spunout- Claim this Profile
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English Full professional proficiency
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Hindi Native or bilingual proficiency
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Irish Elementary proficiency
Topline Score
Bio
Credentials
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Microsoft Certified: Azure Data Fundamentals
MicrosoftJul, 2021- Nov, 2024 -
Microsoft Certified: Azure Fundamentals
MicrosoftJul, 2020- Nov, 2024
Experience
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spunout
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Ireland
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Information Services
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1 - 100 Employee
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Data Analyst
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Dec 2022 - Present
◾ Working as a Data and Business analyst with Spunout.ie ◾ Working as a Data and Business analyst with Spunout.ie
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HCLTech
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India
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IT Services and IT Consulting
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700 & Above Employee
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Senior Business Intelligence Consultant
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Dec 2020 - Sep 2021
◾ As a Business analyst/Business Intelligence Consultant, I gained more insights into Business and data analysis and I was managing a team and worked with multiple project / business owners. ◾ Dynamic IVR: Created four new IVR workflows post extensive analysis of calls data. Collaborated with services, database and IT team for creation & implementation of API. This reduced the call load by 10%. ◾ Created visually impactful Dashboards in Tableau of features to create an understanding of the data and communicate the observations to the management through presentations. Show less
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Emirates
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United Arab Emirates
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Airlines and Aviation
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700 & Above Employee
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Marketing Specialist - Data
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Jul 2019 - Jul 2020
◾ Worked for Emirates airlines and Dubai airport where I was managing a team of 5. A few key challenges that I enjoyed are :- ◾ Developed strategies for creating and implementing analytics models under the services business unit. ◾ Sentiment Analysis using Word2vec: Built a sentiment score using word2vec on unsupervised Email data. The score depicts a customer’s overall sentiment in a month which has significantly improved the organization's email response process and documentation. ◾ Utilized historical passenger data and weather forecast data to prepare a Tableau dashboard which helped the leadership to strategically improve resource planning saving 100+ man hours. ◾ Worked with large datasets to investigate key business trends, including attrition and client-cost specifications which has helped business leaders to design improved strategies. Show less
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Amdocs
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United States
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Software Development
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700 & Above Employee
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Business Analyst - Data
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Feb 2017 - Jun 2019
◾ Worked as a Business analyst (Data) for a major Telecom service provider based in Netherlands, where I was dealing directly with the business and generated profit through new strategical solutions. ◾ Carried an independent project of cost forecasting which involved research, data extraction, cleaning and preprocessing, forecasting and visualization. ◾ Managed a team of 3 analysts on building various strategies, insights, models. Also managed and worked alongside various stakeholders across teams. ◾ Acted as focal point of team and facilitated periodic leadership dashboards for QBR and key leadership events. ◾ Investigate analysis on using CI/CD pipelines with concept of SRE to reduce standard work as a part of digital innovation program which helped in reducing 100+ man hours. ◾ Optimised the tickets raised by users on ServiceNow by implementing SRE reducing the tickets by 15% Show less
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Senior Analyst - Data
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May 2016 - Feb 2017
◾ Developed a Tableau Dashboard (data from SQL) for CFO group – Commercial Banking analyzing the new on-boarded clients in Middle Market Banking to highlight the preferred product combinations across different segments and company sizes helping the Leadership in building their strategy. ◾ Created queries extracting data from relational databases based on client requirements and created visualizations using Tableau. ◾ Documented findings, and model matrices and communicated them to non-technical and technical teams across a variety of levels and departments. ◾ Orchestrated the Digital transformation (SRE) by analysing the ServiceNow tickets data, reducing the tickets by 15%. ◾ Leading a team of 2 & take ownership to ensure timely delivery of tasks & assignments within the team. Show less
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HCLTech
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India
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IT Services and IT Consulting
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700 & Above Employee
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Data Analyst
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Oct 2013 - Feb 2016
◾ Designed Technical RFP's, LLD's and HLD's with BOM for new projects & solution designs and to be the front end in Avaya voice infrastructure to our new & upcoming clients. ◾ Worked as a Project manager and Technical Spoc, acting as front end to business to onboard new projects. Generated & maintained ~30 business reports on a weekly basis by deploying Tableau & SQL reporting services. ◾ Designed Technical RFP's, LLD's and HLD's with BOM for new projects & solution designs and to be the front end in Avaya voice infrastructure to our new & upcoming clients. ◾ Worked as a Project manager and Technical Spoc, acting as front end to business to onboard new projects. Generated & maintained ~30 business reports on a weekly basis by deploying Tableau & SQL reporting services.
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Education
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2021 - 2022
Dublin City University
MSc in Computing, Data analytics -
2009 - 2013
Rajasthan University
Bachelor’s Degree, Computer Science -
Nosegay Public School - India
Higher Secondary
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