Experience

NICE CXone

• United States
• Software Development
• 400 - 500 Employee

• Engineering Manager

  • Sep 2022 - Present

  Leading a team of software engineers working on scalable microservices

• Principal Quality Assurance Engineer

  • Oct 2017 - Aug 2022

  Lead 7 teams of Software Engineers in Test and Software Quality Assurance Testers across multiple geographic regions as part of IM workstreamWorked closely with Product, Engineering, Program and Release teams to ensure projects are delivered on timeTracked E2E test plan when the project spans between different teams/workstreamsParticipate in the daily scrums and weekly sprintsCollaborate with teams and ensure process is followed around CFB, CU & major regression and break fixesDrive Quality of team by implementing process improvementsLead root-cause analysis around bugs and document corrective and preventive action solutionsCreated dashboards around quality metricsCreated Monthly Performance Book which shows metrics providing useful insights into how we are performing and how we can improve as R&D organization

• Senior QA Engineer

  • Jul 2016 - Sep 2017

  Lead UI-Admin teamMentored other QA/SETDrive quality around revamping of the UIManaged Daily Quality Assurance activitiesTriaged bugs and delegation of Epics/story among QAs

• QA II Engineer

  • Nov 2013 - Jun 2016

  Part of Sustaining Engineering team which dealt with customer found bugs from all products and responsible for testing critical breakfixes for customers



3PL Central, an Extensiv Company

• United States
• Software Development
• 1 - 100 Employee

• QA Analyst

  • Aug 2012 - Nov 2013

  Agile automation testingManage weekly QA releasesParticipate in the daily scrums and weekly sprintsInvolved in switching test servers and buildsMentor newest members of the teamTest with external web services like AWS Agile automation testingManage weekly QA releasesParticipate in the daily scrums and weekly sprintsInvolved in switching test servers and buildsMentor newest members of the teamTest with external web services like AWS