Experience

ERB

• United States
• Education Administration Programs
• 1 - 100 Employee

• Software Quality Assurance Engineer

  • Oct 2021 - Present



Bobby B's Roti Shop

• Bridgeport, Connecticut, United States

• Owner/Operator

  • Jun 2015 - Aug 2020

  Trained staff facilitated staff meetings and spearheaded menu development. Managed food preparation, guest interaction, quality control, and customer relations. Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations. Checked supply against demand by overseeing all merchandising decisions, replenishment, and inventory management. Spearheaded campaigns on social media platforms including Facebook and Instagram Handled all customer relations and online reviews. Customer acquisition for business and non-business catering. Show less



Affinion Group

• United States
• Advertising Services
• 400 - 500 Employee

• Lead QA Improvement Analyst

  • Aug 2009 - May 2015

  Defined and implemented the standard operating procedures of the quality assurance team including Automation Strategy. Team lead of department of 7, including time sheet management and performance reviews. Responsible for project planning, test deliverables, test execution, test signoff and mentoring the Onshore and Offshore Testing team to achieve expectations. Consulted directly with content owners to troubleshoot and resolve issues. Communicated Project Status to Team Leaders and Management Team. Show less



Webloyalty

• Switzerland
• Technology, Information and Internet
• 1 - 100 Employee

• Sr QA Analyst

  • Mar 2000 - Aug 2009

  Involved in requirement gathering, analysis, and design, and performed end to end testing Created test plans, Test Matrix and test scripts based on the higher/lower-level design documents. Worked extensively with Line of Business and User Acceptance testing resources to cover total functionality for System Integration testing, including end to end and regression testing. Created test data in System Integration and User Acceptance testing environments by conditioning data per scenarios identified in test scripts. Prepared Requirement Traceability Matrix after completion of test plan and test scripts. Identified and documented defects/system issues using the Quality Center and assisted of root cause analysis for timely resolution of defects. Performed quality reviews of design documentation to ensure compliance with project plan scope and requirements- Analyzed business requirements and user experience goals to develop test plans and test cases Responsible for writing, monitoring, executing, and evaluating application tests with industry standard testing tools and scripting languages Work closely with the Business Analysts, formulating test plans, preparing test cases, executing the tests, and fully documenting and reporting the results Subject matter expert with several systems, Billing, Ecommerce, Email and offline Communications and Membership platforms. Show less