IT Project Manager

• Jan 2022 - Present

Project Manager

• Sep 2019 - Feb 2022

Lead the planning and implementation of project;- Facilitate the definition of project scope, goals and deliverables;- Define project tasks and resource requirements;- Assemble and coordinate project staff;- Plan and schedule project timelines;- Track project deliverables using appropriate tools;- Provide direction and support to project team;- Monitor and report on progress of the project to all stakeholders;

Project Manager Officer

• Nov 2016 - Sep 2019

-to provide guidance on project management processes, procedures, tools and techniques (program controle-Raid log, change log, resourrce tracker, status report, information/data management, assure administrative tasks etc), based on the GTM methodology-to support and maintain within the projects the project management processes, standards and procedures.- to support the project team, depending on the request, with the areas of PMO needed: procurement, resource management, risk and issue management, communication management, change management, document control, reporting etc.-Health check tool-both reventive and corrective actions within the project, working closely with the Program director and track leads. Show less

Project Manager

• Jun 2015 - Oct 2016

Key objectives:PM UK market team Responsible of the delivery of the projects: - Take full responsibility on projects assigned. - Meeting the timeline expectations while maintaining high quality standards - Ensuring smooth running and timely delivery of all projects. Responsibilities & Tasks Day to day Responsibilities: - Take full responsibility and accountability of the Market Research Project assigned - Define a clear Project scope with the customer and the Service Level Agreement - Define the project plan details including time line, resource required and potential roadblock - Manage the project step by step, follow up with internal and external resource - Monitor field progress, problem solving and identification and implementation of solutions - Be responsible for closing the project on time and on budget - Closely liaise with clients for projects briefing and post survey information - Keep clients and Team Leader Project Manager in the loop and involve them whenever there is a change in the project specs - Effectively communicate with sales teams and all operation teams to ensure customer’s needs are met and understood - Closely liaise with all Operations teams and keep control of the project status by coordinating all parts involved at all time - Escalate any outstanding issue to Team Leader as soon as identified - Keep the internal tools fully updated on a daily basis so that everybody can know exactly the status of a project by checking the tools - Maintain and improve TOLUNA Service and Operations quality standards - Represent TOLUNA in dealing with customer concerns - Interact with customers by phone, email, or face to face Show less

Credit and Collection Analyst

• May 2009 - Jun 2015

Communicate with customers to prevent accounts from reaching past due status;  Prioritize and pursue assigned accounts for collection;  Collect past due accounts and solve claims;  Provide analysis about the status of assigned customer portfolio;  Follow the collection procedures and guidelines;  Provide accurate information to customers, through outgoing and incoming calls, in order to set payment terms.  Establish and negotiate payment conditions for debtors, postpone payments, set invoice installments;  Ensure and maintain the assigned level of service for all performed activities;  Apply all the procedures to recover unpaid customer receivables;  Optimize client's traffic by proposing better solutions for customers subscriptions  Check and monitor customer traffic by analyzing reports  Traffic voice / data and takes any necessary action on mitigation financial risk for Orange Romania. Show less

Senior Customer Care Representative

• Feb 2006 - Apr 2009

 Promote the company’s offers, packages and services in a concise and clear manner  Manage a high-volume workload within a deadline-driven environment (speed, accuracy, volume)  Became the lead "go-to" person for particularly challenging calls as one of the Customer service's mentors for new employees (member of Orange fellowship academy)  Promote the company’s offers, packages and services in a concise and clear manner  Manage a high-volume workload within a deadline-driven environment (speed, accuracy, volume)  Became the lead "go-to" person for particularly challenging calls as one of the Customer service's mentors for new employees (member of Orange fellowship academy)