Experience

Attain
• United Kingdom
• Internet News
• Human Resources Operations Manager

  • Sep 2023 - Present


Snapminds Technologies LLP

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Operations Manager

  • Aug 2022 - Aug 2023

  Learning and Development · Developing and implementing learning strategies and programs. · Designing e-learning courses, career plans, workshops and more. · Providing valuable details to clients to meet their training needs in accordance with new curriculum along with best trainers to meet their requirements. · Planning and delivery is done strategically to make sure all the deliverables are met as per the expectation. · Hire and oversee training and L&D Specialists. · Building strong relationship and rapport with employees and vendors. Vendor Management · Taking care of all the trainers, venue providers, Lab setup providers, maintaining relationships with all the vendors to provide efficient service to clients as and when required including management of their vendor profile, payments and billings along with the Training Coordinator. · Well Versed in Negotiation, Client management , Preparing Quotation, Timely delivery, Vendor Management, Team Management. · Manage a delivery team to ensure timely and accurate customer deliveries. · Oversee daily activities of the delivery team and provide direction and guidance as and when required. · Providing detailed reports as per an agreed schedule (or on request), including management and account performance reports. Human Resource Management · End to End recruitment process (Sourcing Cv’s Through Job Portals/Employee Referral/Database) -Conduct detailed HR Interview. · Advertise job openings on social media, job boards and internally. · Designing and updating Job descriptions. · Motivate Staff, handle administrative duties, Assessing staff performance, Training and Development and resolve conflicts. · HR Operations include: Discipline and conduct of Employees, Maintain employee attrition, Employee engagement & Relations (performance & Feedback management, Grievance & Escalations, Internal communicator and drive month wise events), Employee Training and Development. Show less



Incedo Inc.

• United States
• Information Technology & Services
• 700 & Above Employee

• Deputy Manager Human Resources

  • Jul 2021 - Aug 2022

  o End to End recruitment process (Sourcing Cv’s Through Job Portals/Employee Referral/Database) -Conduct detailed HR Interview. o Interview candidate (via Phone and video) o Craft recruiting emails to attract candidates o Advertise job openings on social media, job boards and internally. o Designing and updating Job descriptions o Salary Negotiation & Offer discussion. o Reference check / Educational verification of offered candidate. o Developing own network of suitable candidates. o Preparing Job offers. o Motivate Staff, handle administrative duties, Assessing staff performance, Training and Development and resolve conflicts. Show less



Motherhood

• Non-profit Organizations
• 1 - 100 Employee

• Deputy Manager Human Resources

  • Feb 2021 - May 2021

  o Manpower Planning & Budgeting of the Unit o Forecast the manpower requirements as per the business needs o End to End recruitment process (Sourcing Cv’s Through Walk-IN/Job Portals/Employee Referral/Database) -Conduct detailed HR Interview. o Planning of human resource requirements in consultation with head of functional & operational areas. o Pipeline Management o Salary Negotiation & Offer discussion. o Reference check / Educational verification of offered candidate. o Identify open position and create mobility / Diversity / Inclusion etc. o Talent review and succession planning to create a pool of talent for business need. o Business alignment for Manpower Optimization and per person productivity. o Preparation of salary matrix w.r.t. current employee Qualification & Grade to maintain Internal Pay Parity o Compensation and Benefits briefing to the selected candidate o Offer Management including generating offer letters & Roll-outs in consultation with the reporting manager according to the organization salary matrix o Following-up with Candidate for Offer acceptance, Post Acceptance following-up for Resignation o Acceptance from the previous organization and Confirmation regarding date of joining. o HR Operations Included: On Boarding, Induction & Orientation Programs (new employees), Employee ID creation as per NABH standards, Confirmation process, compliances, Payroll management, discipline & conduct of Employees, Management & monitoring Rota, Training Cordination, HRMIS reports, Employee engagement & Relations (performance & Feedback management, Greviance & Escalations, Internal communicator and drive month wise events). Show less



Kangaroo care hospital

• Human Resources Manager

  • Jun 2017 - Feb 2021

  o End to end recruiting process of the candidates based on the requirements. o Fundamental operation support to all areas of HR. o Part of the hospital’s management team for decision making and provide HR guidance, workforce and succession planning. o Work closely with employees and management to improve work relationships, build morale, increase productivity and retention. o Conducted employees training and development programs on regular basis. o Maintained productivity data for the team. o Complete set up of the HR platform for the current and upcoming hospital. o Maintained and tracked the complaints in the mailbox from doctors, employees and partially involved in patient care. o Played a vital role for driving efficiency by reducing the operations costs and mitigating operation risks. o Reported and handled incident reporting. o Supported in closing the audit findings. o Negotiating the salary with the candidates and doctors. o Alerted the management the variance between budgeted and actual headcount. o Orientation on benefits, policies and procedures of the company. o Processing employee’s monthly benefits- Provident Fund, ESI, Professional Tax, etc. o Processing the final settlement during the resignation and/or termination of the employee. o Entertaining the employees during festivity, encouraging and recognizing their performances, etc. o Negotiating on tie-ups with other hospitals. o Major role for NABH accreditation process. o Part of the NNF accreditation process. o Familiar with write up and update on the company’s handbook. o Played a vital role for driving efficiency by reducing the operations costs and mitigating operation risks. o Reported and handled incident reporting. o Supported in closing the audit findings. o Negotiating the salary with the candidates and doctors. Show less



Wells Fargo Bank

• United States
• Banking

• Personal Banker/Business Expert (SAFE)

  • Feb 2008 - Jun 2017

  o Banking expert providing in-depth services for both consumer and business accounts. o Assisting business clients with Merchant card services, Payroll services and Lending (Business loans and line of credit) services. o Providing expert assistance to consumers with Personal banking needs, Account management and Wells Fargo products related to lending, insurance, identity theft, and such. o Managing the bank tellers, personal bankers as well as the store in the absence of the Store and/or Service Manager. This includes handling irate customers and other issues that might arise in the store. o Elected as a Team Captain to manage and motivate bankers/tellers to meet aggressive sales goals during certain busy seasons. o Planning and preparing weekly schedule/roster for all the co-workers. o Responsible for tallying and preparing different types of consolidated reports (New accounts, Cash handling etc.) everyday with data from other team members. o Responsible for generating monthly reports related to ATM, keys and cash balances (Both USD and foreign currency). o Assisting store managers for recruitment of new talent. o Always the preferred mentor to educate and ramp-up newly appointed tellers and bankers. o Always the delegated and trusted candidate for bank audits (This involves precise-answering of questions on bank opening & closing procedures, maintaining foreign currency balance, identification of various keys, bank operating & ATM procedures, elderly abuse procedures, identification of fraudulent activities & theft-mitigation and fake Government-issued Ids). Show less



Brookstone

• United States
• Retail
• 500 - 600 Employee

• Lead Cashier/Part-Time Sales Associate

  • Oct 2007 - Feb 2008

  o Responsible for handling cash transactions, merchandise returns, exchanges and voids. o Provided in-depth sales support with capacity to handle irate customers. o Trained several employees on the cash register handling. o Responsible for handling cash transactions, merchandise returns, exchanges and voids. o Provided in-depth sales support with capacity to handle irate customers. o Trained several employees on the cash register handling.



Barney & Barney

• Commercial Services Trainee

  • Mar 2007 - Oct 2007

  o Major portion of the work was to issue insurance certificates to account managers and clients. o Other work involved working on corporate insurance renewals, supporting team of Principals, account administrations and team members. o Took initiative to learn new software, tools and offered recommendation on job processes and efficient work methods. o Major portion of the work was to issue insurance certificates to account managers and clients. o Other work involved working on corporate insurance renewals, supporting team of Principals, account administrations and team members. o Took initiative to learn new software, tools and offered recommendation on job processes and efficient work methods.

• Part-Time Sales Associate

  • Sep 2006 - Nov 2006

  o Responsible for handling cash transactions, merchandise returns, exchanges and voids. o Provided in-depth sales support with capacity to handle irate customers. o Trained several employees on the cash register handling. o Responsible for handling cash transactions, merchandise returns, exchanges and voids. o Provided in-depth sales support with capacity to handle irate customers. o Trained several employees on the cash register handling.



Dell India

• Software Development
• 1 - 100 Employee

• Associate Process Trainer/Senior Technical Support Associate

  • Mar 2004 - Mar 2005

  o Voice/Accent and technical process training to a group of at least 25-30 candidates. o Rated employee performance and handled their appraisals. o Monitored and supervised customer support staff during their calls with the customers. o Mentored and managed a large set of people on their project assignments and scheduling. o Handled the irate calls of the top-brass executive and corporate clients. o Responsible for recruiting top-talent to the team. o Voice/Accent and technical process training to a group of at least 25-30 candidates. o Rated employee performance and handled their appraisals. o Monitored and supervised customer support staff during their calls with the customers. o Mentored and managed a large set of people on their project assignments and scheduling. o Handled the irate calls of the top-brass executive and corporate clients. o Responsible for recruiting top-talent to the team.



ICICI OneSource

• United States
• Consumer Services
• 1 - 100 Employee

• Associate Process Trainer/Customer Service Associate

  • Mar 2002 - Feb 2004

  o Handled the UK travel project (Ebookers) assisting clients in airline, hotel, car rental, cruise and insurance booking. This work involved extensive usage of AMADEUS (Travel software). o Worked on ICICI’s online NRI (Non-resident Indian) banking system, which involved opening new accounts for US customers, providing assistance in wire transfers and any other general banking queries. o Promoted to a process trainer in a short period based on excellent performance. o Assisted in company’s recruiting efforts and mentored the newly hired candidates. Show less



Travel Air Private Limited, India

• India
• Transportation/Trucking/Railroad

• Travel Agent/Counter Executive

  • Nov 2001 - Mar 2002

  o Travel package booking for domestic & international business and tourism using AMADEUS. o Front office customer support. o Travel package booking for domestic & international business and tourism using AMADEUS. o Front office customer support.